- +701-232-5697
- info@stratacominc.com
Mobile Barcode Scanning App for Jira Service Management
StrataCom’s mobile solution for JSM completes the Asset Management Lifecycle, efficiently managing and storing a wide range of inventoried items including Laptops, Tablets, MiFi devices, Monitors, and more.
With our mobile solution, clients can easily create and manage inventory items within Asset Management. Conveniently scan and store crucial information such as Serial Numbers, Asset Tags, Location QR Codes, and more.
Our solution empowers technicians to update assets directly in the field by simply scanning Barcodes or Asset Tags and making necessary changes on their mobile devices. This streamlined process ensures accurate and real-time updates in JSM.
One of the standout features of StrataCom’s Mobile solution for JSM is its versatile ‘templating’ capability. This functionality enables clients to create customized templates on-the-fly, which can be applied to multiple assets in JSM. For instance, if a customer has a stack of equipment that needs to be assigned to the same location, they can set up a template specifying the desired location. Then, by scanning each device one after the other, all the assets will be automatically assigned to the designated location.
Templates also prove invaluable when adding new assets to JSM. Our top use case: after receiving a shipment of laptops or other devices that need to be added to inventory, simply enter a few details about the devices, such as make/model, and then swiftly scan the Serial numbers or asset tags for each device. In just a matter of minutes, effortlessly add all devices into inventory.
2-Minute Overview Video
The Newest Updates
A sampling of companies using StrataCom's ITSM mobile solution:
User Experience
Access JSM, Cherwell or Ivanti Natively on IOS, Android or in a Browser
Delivers Both Technician and Customer Portal functionality
Visually configurable for colors, branding, dark mode, etc.
Enables a unique Mobile Experience for visitors based on Role or Team membership
Process
Deliver full range of ITSM workflow
Run One-Steps with Prompts
Mobilize any Object. Approve Changes, Update Incidents and more
Barcode scanning for CI’s for easy lookup or updates
Technology
Securely connect from anywhere via REST API
Codeless Developer Studio allows robust configuration
Available as a Native iOS or Android app, PWA (progressive web app) or browser application
Seamless Offline Mode as needed
Resources
Features and Functionality:
What do we do better and different than the mass mobile development companies? Quite a lot!
- Codeless Mobile Development studio allows you to create a unique mobile experience for your users based on Role, Team Membership or login id
- Nested screens allow you to group Object searches, creates and actions together on a single screen
- Bar-code scanning allows you to create Cis and add bar-codes, update Cis with barcodes and lookup Cis by barcode
- Easily pull up records in mobile client from your existing email notifications with a custom ‘Mobile link’
- Completely configurable screens based on simple Mobile Studio updates
- Easily navigate through records with our simple record navigation
- Uses can run any Global queries, or customers can create their own queries with our Mobile Development Studio
- 100% brandable with full access to all CSS options
- Search for records by any field with our unique type-ahead search capabilities, along with our customizable results grid
- Create records for any Object, with the ability to ‘template’ or ‘quick create’ records
- Enforce workflow rules with our Action buttons. I.E. Set to Pending, Resolve, Set to In Progress, etc
- Smart-links within tickets allow you to easily link to any other object, i.e. viewing a customer’s contact card or a Tasks Parent record by tapping a link
- Nested Menus in the Mobile Client: Build elegant Mobile experiences using nested menus, allowing you to group actions, queries, etc for a single object, all together in one place
- Mobile Editable Grid: Quickly update records in the mobile client on your mobile device or on your desktop using our easy-to-use editable grid. Edit records like you’re working in a spreadsheet
- Use our Enhanced Search Builder to allow your users to search any field in any object and return records in a grid format while using our advanced type-ahead search capabilities. Quickly find records using any field and identify them using our return results quick-grid
- Brand your Mobile Experience any way you desire. Full access to the CSS is enabled allowing you to change every aspect of the StrataCom Mobile Experience for your users
- StrataCom’s JSM Assets barcode scanner supports these barcode types:
- Linear formats: Codabar, Code 39, Code 93, Code 128, EAN-8, EAN-13, ITF, UPC-A, UPC-E
- 2D formats: Aztec, Data Matrix, PDF417, QR Code
- StrataCom’s JSM Assets native mobile app also supports scanning NFC tags and will soon support OCR scanning, which will allow users to scan serial number on Mac laptops, among other things