StrataCom demonstrates the commitment, care, and core IT Service Management knowledge and understanding you require. If you are looking for a true partner, not just another technical resource, look no further. Our ability to seamlessly put even the most complex technology vision into motion has allowed for our continued success.
NOTE: Ivanti has announced Cherwell’s End-of-Life. Find our thoughts here.
StrataCom retains a senior-level staff of ITIL certified consultants who are experts in the IT Service Management space, many having worked in ITSM development for 20+ years. Our consultants all have deep technical expertise in addition to solid, real-world experience. We are experts…not generalists.
Cherwell Professional Services
Struggling with performance issues in Jira Service Management, Cherwell, or Ivanti Neurons for ITSM? Common Complaints we hear from the community:
- Jira Service Management, Cherwell, or Ivanti Neurons is slowing down during the busiest time of day
- Login times are slow
- Clicking ‘save’ is slow
- Using certain Views is very slow
- Searching existing tickets is slow
If you’re experiencing some of the same issues, we’d love to visit with you about your current situation and how we can help resolve those issues. Your Service Management solution should be very fast. If it’s not, it’s fixable.
Many organizations implement Jira Service Management, Cherwell, or Ivanti Neurons for ITSM with the intention of later improving their processes and building out the functionality of the tool. However, day to day operations at the help desk often prevent administrators from keeping their tools lean and mean. StrataCom offers a Health Check Tune Up designed to ensure that your tool and processes are running optimally.