Looking for an Atlassian partner to guide you through a graceful Jira Service Management Implementation? StrataCom is a Platinum Atlassian Partner Specialized in IT Service Management providing graceful solutions to Fortune 1000 clients since 1997. Our experience and expertise greatly benefits our clients who look to us to successfully move their visions from concept to reality.
StrataCom employs a full-time staff of consultants specializing in IT Service Management. We are not generalists, but specialists in Jira Service Management. Our team has combed the country for the very best consultants who hold both ITIL certifications and decades of real-world implementation experience.
There are many advantages to choosing StrataCom as your Jira Service Management implementation partner. Here is a comprehensive list of the advantages you’ll realize by bringing in our team of experts:
Possibly the biggest advantage StrataCom offers its clients is a time-tested, proven methodology that ensures our goals are realistic and honest. StrataCom incorporates the Agile Development Methodology to ensure exceptional results. Agile focuses on end user input and the ability to remain flexible during the development cycle as opposed to producing a solution in a fixed and static manner.
StrataCom’s all-senior consultants have 10-30 years of experience within the ITSM industry. Our consultants also understand the business process behind ITSM as many of them began their careers staffing a help desk. StrataCom’s consultants possess both technical skill sets and solid communication skills.
StrataCom maintains its own W-2 staff of tried and true senior consultants; no leveraging unreliable independent consultants at the last minute after a sale.
A Full Team of Jira Service Management Consultants Behind You
Our team serves as an invaluable internal knowledge base as consultants have an experienced team to help solve difficult challenges. As an Atlassian partner, StrataCom also has priority access to Jira Service Management support for quicker issue escalation should it be required.
A Fair Price
StrataCom understands going market rates for the ITSM industry and offers its clients a great price for exceptional talent compared to similar partners and vendors. It’s our goal to provide the best resources at the best prices. We’re able to accomplish this by keeping overhead costs low and making conscientious and responsible business decisions.
StrataCom incorporates the Agile Development Methodology for ITSM Implementation to ensure the best results. Put simply Agile Development involves completing development, testing, and requirements refinement all in one step but broken up into multiple mini-projects that roll into one large project as an end goal. Agile focuses on end user input and the ability to remain flexible during the development cycle as opposed to producing a solution in a fixed and static manner.
With an Agile approach, adapted to each client and the specific project at hand, our consultants work with clients to create a number of User Stories (requirements) that make up a wish list of requirements and project goals. The consultant then prioritizes these items into smaller, manageable projects (aka sprints) to enable stakeholders to watch their system evolve over time.
StrataCom emphasizes close collaboration between the programmer team and business experts; communication; frequent delivery of new deployable business value; tight, self-organizing teams; and ways to craft the code and the team such that the inevitable requirements churn is not a crisis.
StrataCom promotes adaptive planning, evolutionary development, and delivery while encouraging early and flexible responses to change. We believe that Agile Development is a solid framework that delivers promised results on time, within budget, and with greater value.
These are the implementation phases that guide each and every StrataCom implementation. Our project manager works closely with clients as the project moves through these phases to ensure project costs and scope remain on target.
StrataCom’s time-tested methodology that ensures our goals are realistic and honest. You can trust StrataCom’s level of effort projections for implementation services because time and time again our deliverables are achieved on time and within budget, vital aspects of any project’s success.
Contact us to start a conversation with our team today!
Cherwell to Jira Service Management Data Migration Toolkit
StrataCom is pleased to announce our Cherwell to Jira Service Management Data Migration Toolkit. With this data migration tool, Jira JSM customers can migrate their historical Cherwell data to Jira Service Management.