StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.


3523 45th Street South, Fargo, ND 58104

+1 -701-232-5697

StrataCom demonstrates the commitment, care, and core IT Service Management knowledge and understanding you require. If you are looking for a true partner, not just another technical resource, look no further. Our ability to seamlessly put even the most complex technology vision into motion has allowed for our continued success.

StrataCom retains a senior-level staff of ITIL certified consultants who are experts in the IT Service Management space, many having worked in ITSM development for 20+ years. Our consultants all have deep technical expertise in addition to solid, real-world experience. We are experts…not generalists.

Services We Offer:

StrataCom incorporates the Agile Development Methodology for ITSM Implementation to ensure the best results. Put simply Agile Development involves completing development, testing, and requirements refinement all in one step but broken up into multiple mini-projects that roll into one large project as an end goal. Agile focuses on end user input and the ability to remain flexible during the development cycle as opposed to producing a solution in a fixed and static manner.

With an Agile approach, adapted to each client and the specific project at hand, our consultants work with clients to create a number of User Stories (requirements) that make up a wish list of requirements and project goals. The consultant then prioritizes these items into smaller, manageable projects (aka sprints) to enable stakeholders to watch their system evolve over time.

StrataCom emphasizes close collaboration between the programmer team and business experts; communication; frequent delivery of new deployable business value; tight, self-organizing teams; and ways to craft the code and the team such that the inevitable requirements churn is not a crisis.

StrataCom promotes adaptive planning, evolutionary development, and delivery while encouraging early and flexible responses to change. We believe that Agile Development is a solid framework that delivers promised results on time, within budget, and with greater value.

StrataCom’s time-tested methodology that ensures our goals are realistic and honest. You can trust StrataCom’s level of effort projections for implementation services because time and time again our deliverables are achieved on time and within budget, vital aspects of any project’s success.
We find the upgrade topic to be a source of confusion for many clients. While the platform gets upgraded, many wonder why they aren’t seeing new features and functionality once their system is upgraded. Content Changes are not delivered as part of an upgrade. Content may extend and change your system. StrataCom provides assistance with evaluating your current platform and content versions. We evaluate the extent of configuration: what mApps are installed, what custom development has been made, etc. Our experts then review and discuss the benefits of current content and the business case for the upgrade.
With most of the major ITSM tools on the market, there is typically a right way and a wrong way to configure or customize your ITSM solution. All too often we find clients who have developed themselves into a corner and struggle with upgrades. Engage our experts to help you configure your solution in such a way that future upgrades are seamless. We can provide process consulting to identify ways that configuration and enhancement can bring greater value to your business and help you get more ROI out of your tool.
Tool integration is often a challenge for many tool administrators, even the more advanced practitioners. StrataCom’s team has written hundreds of integrations for hundreds of clients and each is often unique. Instead of spending weeks or months of time working on integrations internally, leverage our years of expertise to get your integrations completed quickly.
Are your developers and administrators overwhelmed by demands from the business? Are you interested in improving your ITSM tool and processes but internal resources are too busy? Do you want to see real results from the additional features of upgrading to a new version?

Growing and maintaining Ivanti and Cherwell-specific expertise takes time…and money. Choose StrataCom and save both. Our certified staff has all the ITSM expertise you need. Consider our managed services offering.
Are your developers and administrators overwhelmed by demands from the business? Are you interested in improving your ITSM tool and processes but internal resources are too busy? Do you want to see real results from the additional features of upgrading to a new version?

Growing and maintaining Ivanti and Cherwell-specific expertise takes time…and money. Choose StrataCom and save both. Our certified staff has all the ITSM expertise you need. Consider our managed services offering.

Struggling with performance issues in Jira Service Management, Cherwell, or Ivanti Neurons for ITSM? Common Complaints we hear from the community:

  • Jira Service Management, Cherwell, or Ivanti Neurons is slowing down during the busiest time of day
  • Login times are slow
  • Clicking ‘save’ is slow
  • Using certain Views is very slow
  • Searching existing tickets is slow

If you’re experiencing some of the same issues, we’d love to visit with you about your current situation and how we can help resolve those issues. Your Service Management solution should be very fast. If it’s not, it’s fixable.

Frustrated with your Service Management Portal? Have a service catalog that is not user friendly? Engage our team to design, or re-design, a portal or service catalog experience that’s visually pleasing, well organized, and easy to use.
Leverage StrataCom’s decades of experience in the ITSM industry to help your team evaluate and implement better business processes. Our team provides best practice guidance around all of aspects of IT Service Management. We evaluate your current processes, analyze important processes unique to your business, identify areas of improvement for greater time and cost efficiencies, and help you build these processes into your solution.
Road map planning is often an exercise that takes place before a new software implementation. However, as your system ages, it can be helpful to evaluate content available in new versions and create a road map plan. StrataCom’s ITIL certified consultants can guide you through prioritizing solution enhancements, integrations, and functionality that will make the biggest impact on your business. For new implementations, we create a phased implementation plan that will help you achieve quick wins while continuing to build out your service management strategy in a timeframe that makes sense for your organization. Our road map consulting service ensures you realized quicker ROI.
Writing reports and viewing key metrics isn’t always as straightforward as it may seem during your initial training during a software implementation effort. Our consultants are experts and writing reports and designing dashboards to help you quickly and easily view and the metrics which are important to your organization. We can create dynamic dashboards tailored to a variety of different individuals within your organization or write and schedule reports for automatic distribution at intervals you choose.
StrataCom can provide training above and beyond the offerings of our software vendor partners with content specifically tailored to your organization’s ITSM environment and tool. Typically, our training services complement and enhance the formal training you’ll receive from your software vendor directly. Most commonly we are engaged to for one-on-one shadowing and knowledge transfer.

StrataCom’s support offerings also enhance the support you’ll receive from your software vendor. Typically, vendors provide upgrades, patches, and break/fix support. StrataCom’s Expert Care/Managed Services/Staff Augmentation support offerings are designed to go above and beyond the support you receive from your software vendor, rather than replace their support all together. For more details, see our Expert Care packaged offering.
StrataCom has provided project management for many of our enterprise-level clients and our consultants are comfortable and skilled in this role. StrataCom employs consultants that are not only technically talented, but also possess excellent communication and leadership skills.

Some of our projects have been client-managed; others have been managed by StrataCom consultants. Our staff is familiar with either structure and is not biased toward either approach. Our projects are managed carefully to ensure milestones are being met, on time and within budget. Regular touch points are established and concerns are addressed early and often.

Many organizations implement Jira Service Management, Cherwell, or Ivanti Neurons for ITSM with the intention of later improving their processes and building out the functionality of the tool. However, day to day operations at the help desk often prevent administrators from keeping their tools lean and mean. StrataCom offers a Health Check Tune Up designed to ensure that your tool and processes are running optimally.

Solution & Service Offerings

Platform and/or Content Upgrade


Portal and Service Catalog Design


Performance Tuning
Health Check
Tune Up


Expert Care Staff




Cherwell & Microsoft Teams Integration


Mobile App for Cherwell & Ivanti Neurons for ITSM


Kanban Boards: Agile Workflow Management


SmartBot for Cherwell and Ivanti Neurons for ITSM


Gantt Chart for Cherwell and Ivanti Neurons for ITSM


Drag and Drop Scheduling Calendar for Cherwell and Ivanti Neurons for ITSM


StrataCom mApps:

StrataCom’s senior consulting staff has created a handful of mApps which we hope will provide value to the Cherwell community. These mApps are all available free of charge and are meant to be downloaded and personalized for each Cherwell client. Should you wish to engage StrataCom to build out or configure the mApp for your unique environment, please give us a call. We’d love to help.
RED Essentials


Facilities Essentials


Approval Delegation Essentials


Customer Approval Essentials


Change Template Essentials


StrataCom offers Advanced Practicitioner Webinar Events providing free, in-depth training on Ivanti and Cherwell-specific topics. Please fill out the “Contact Us” form to join our mailing list. You can find a list of previously recorded webinars HERE.