StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.

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3523 45th Street South, Fargo, ND 58104

info@stratacominc.com

+1 -701-232-5697

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Atlassian Partner Practice

Atlassian Jira Service Management services for ITSM modernization.

StrataCom helps organizations implement, optimize, migrate, and extend Jira Service Management with practical process design, Atlassian Cloud guidance, Assets and CMDB planning, automation, reporting, and long-term support.

Discuss Atlassian services View Jira Service Management
StrategyPlatform fit, roadmap, process model, and implementation planning.
DeliveryConfiguration, migration, integrations, reporting, and adoption support.
OptimizationManaged services, staff augmentation, governance, and continuous improvement.

Platform Fit

Jira Service Management is a strong fit when service management needs to connect with software delivery, operations, knowledge, and assets.

Organizations evaluating Atlassian for ITSM often want service management connected to Jira Software, Confluence, DevOps workflows, automation, knowledge, and cross-functional collaboration.

StrataCom helps teams shape Jira Service Management around real ITSM practices: request, incident, change, problem, knowledge, service catalog, Assets, reporting, migration, governance, and adoption.

Atlassian Jira Service Management Services

Services that move from selection to measurable service management outcomes.

Implementation

Project setup, request types, portals, queues, SLAs, workflows, approvals, automation, notifications, and reporting.

Cloud and licensing guidance

Atlassian Cloud readiness, migration planning, product alignment, licensing review, and roadmap support.

Managed Services

StrataCom’s Managed Services provide ongoing access to experienced ITSM consultants who help organizations administer, optimize, and continuously improve their ITSM environments.

Optimization

Relaunch support, staff augmentation, process improvement, training, managed services, and continuous improvement.

Migration + Modernization

Modernize the service model, not just the technology stack.

StrataCom supports Atlassian migrations and relaunches by reviewing legacy processes, mapping service data, planning cloud readiness, validating imports, and helping teams avoid rebuilding old friction inside Jira Service Management.

How StrataCom Works

A practical path from current state to sustained improvement.

01

Assess

Clarify your current environment, service goals, process gaps, migration constraints, and platform readiness.

02

Implement

Configure the platform around real workflows, clean data, clear roles, useful reporting, and adoption needs.

03

Improve

Support governance, optimization, managed services, training, and continuous improvement after launch.

Expected Outcomes

Atlassian Jira Service Management should improve how service gets delivered.

  • Cleaner Jira Service Management implementation patterns
  • Better service catalog, portal, and request experience
  • Improved Assets and CMDB visibility
  • Stronger connection between ITSM, DevOps, knowledge, and work management

Next Step

Need help with Atlassian Jira Service Management?

Talk with StrataCom about platform fit, implementation planning, migration, optimization, or managed services.

Start a conversation