- +701-232-5697
- info@stratacominc.com
About Us
IT Service Management Transformation Experts
StrataCom is an IT Service Management professional services and consulting firm providing graceful solutions to enterprise-level clients since 1997. Our deep expertise helps organizations successfully transform their visions from concept to reality. StrataCom offers a wide variety of process and technical consulting services across modern ITSM platforms, as well as support for organizations transitioning from legacy service management tools.
- Trusted ITSM Consulting Partner Since 1997
StrataCom is a leading IT Service Management (ITSM) consulting firm delivering solutions to mid-market and enterprise organizations, with over 1,000 successful engagements across industries. - Technical and Process Experts
StrataCom specializes in Atlassian’s Jira Service Management, EasyVista, and HaloITSM . Our deep expertise spans strategy, implementation, and optimization, helping organizations modernize service delivery, improve collaboration across teams, and deliver exceptional employee and customer experiences. - End-to-End Services
From initial implementation to long-term optimization, StrataCom provides comprehensive services including configuration, integrations, service catalog design, ITIL process consulting, reporting, training, and managed services. - Senior-Level ITSM Talent
Every engagement is led by experienced, ITIL-certified consultants with 10–30+ years in ITSM, combining deep technical expertise with real-world operational experience. - Strategic Partner—Not Just a Vendor
StrataCom acts as a trusted advisor, aligning technology with business goals and delivering tailored solutions that fit each organization’s unique processes—not forcing businesses into rigid tools. - Proven Delivery Framework
Leveraging Agile methodologies and phased implementation approaches, StrataCom accelerates time-to-value while ensuring scalable, sustainable ITSM maturity. - Migration & Modernization Specialists
With proprietary tools and deep experience, StrataCom supports seamless migration from legacy ITSM platforms, including data mapping, process redesign, and integration. - Focused on Measurable Business Outcomes
StrataCom helps organizations improve service quality, increase operational visibility, and drive efficiency through modern, scalable ITSM solutions. - Atlassian Platinum Solution Partner & ITSM Specialized
Recognized by Atlassian as a Platinum Solution Partner with ITSM Specialization, StrataCom has demonstrated deep expertise, proven delivery success, and a consistent track record of high-quality implementations.
The StrataCom Team
• • •
“StrataCom’s business model revolves around one core concept: delivering the best solutions. As a company, we succeed by providing graceful and workable solutions for technology’s most difficult challenges.”
-Steve Jones, President, StrataCom
This quote continues to be the cornerstone of StrataCom’s executive team:
Steve Jones
Eric Krueger
William Rentfrow
Steve Jones, president and co-founder of StrataCom, along with principal consultant and co-founder William Rentfrow, first dreamed of building an IT Service Management company when they consulted together on enterprise-level ITSM projects for the Fortune 500 in the mid-1990’s.
StrataCom was launched in the fall of 1997 and Eric Krueger, Principal Consultant, came aboard shortly after its inception.
Steve, William and Eric’s solid hands-on consulting experience in the industry proved to be a stable and trusted foundation for StrataCom. Their real-world background and understanding of ITSM business processes, coupled with their strong belief that services-based businesses thrive when quality and value is consistently delivered, is what has made StrataCom the trusted consulting choice for our IT Service Management clients for over a decade.
Steve, Eric, and William continue to be highly accessible to our clients, with Eric and William continuing to provide stellar services to clients in their original consulting roles, and Steve serving as StrataCom’s president.