StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.


3523 45th Street South, Fargo, ND 58104

+1 -701-232-5697

IT Service Management Experts

StrataCom is an IT Service Management professional services and consulting firm providing graceful solutions to enterprise-level clients since 1997. With Our mastery of this technology greatly benefits our clients who look to us to successfully move their visions from concept to reality. StrataCom offers a wide variety of process and technical consulting services focused on Atlassian’s Jira Service Management, Ivanti’s Neurons for ITSM, and legacy Cherwell Service Management products.

Advantages of Engaging StrataCom

StrataCom employs a full-time staff of consultants specializing in IT Service Management. We are not generalists, but specialists in the software we work with. Our team has combed the country for the very best consultants who hold both ITL and tool specific certifications.

There are many advantages to choosing StrataCom as your professional services partner. Here is a comprehensive list of the advantages you’ll realize by bringing in our team of experts:

Proven Methodology

Possibly the biggest advantage StrataCom offers its clients is a time-tested, proven methodology that ensures our goals are realistic and honest. StrataCom incorporates the Agile Development Methodology to ensure exceptional results. Agile focuses on end user input and the ability to remain flexible during the development cycle as opposed to producing a solution in a fixed and static manner.


StrataCom’s all-senior consultants have 10-30 years of experience within the ITSM industry. You won’t ever pay for our learning curve. You can expect to work with an experienced consultant well versed ITIL best practices in addition to the software itself. Our consultants also understand the business process behind ITSM as many of them began their careers staffing a service desk. StrataCom’s consultants possess both technical skill sets and solid communication skills.


StrataCom maintains its own W-2 staff of tried and true senior consultants; no leveraging unreliable independent consultants at the last minute after a sale.

A Full Team of ITSM Consultants Behind You

Our team serves as an invaluable internal knowledge base as consultants have an experienced team to help solve difficult challenges. As a certified Atlassian partner, StrataCom also has priority access to support for quicker issue escalation should it be required.

A Solid Track Record

With solid track record of successful implementations, we are more than happy to share success stories and client references.

A Fair Price

StrataCom understands going market rates for the ITSM industry and offers its clients a great price for exceptional talent compared to similar partners and vendors. It’s our goal to provide the best resources at the best prices. We’re able to accomplish this by keeping overhead costs low and making conscientious and responsible business decisions.

The StrataCom Team
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“StrataCom’s business model revolves around one core concept: delivering the best solutions. As a company, we succeed by providing graceful and workable solutions for technology’s most difficult challenges.”

-Steve Jones, President, StrataCom

This quote continues to be the cornerstone of StrataCom’s executive team:

Steve Jones

Eric Krueger

William Rentfrow

Steve Jones, president and co-founder of StrataCom, along with principal consultant and co-founder William Rentfrow, first dreamed of building an IT Service Management company when they consulted together on enterprise-level ITSM projects for the Fortune 500 in the mid-1990’s.

StrataCom was launched in the fall of 1997 and Eric Krueger, Principal Consultant, came aboard shortly after its inception.

Steve, William and Eric’s solid hands-on consulting experience in the industry proved to be a stable and trusted foundation for StrataCom. Their real-world background and understanding of ITSM business processes, coupled with their strong belief that services-based businesses thrive when quality and value is consistently delivered, is what has made StrataCom the trusted consulting choice for our IT Service Management clients for over a decade.

Steve, Eric, and William continue to be highly accessible to our clients, with Eric and William continuing to provide stellar services to clients in their original consulting roles, and Steve serving as StrataCom’s president.