In our recent webinar, StrataCom hosts a deep dive on our Cherwell to Jira Service Management migration process and our powerful Migration Toolkit.

Joining our host, Laura Walker, are Eric Krueger and Rod Schmitt, who bring a wealth of knowledge and experience in IT service management and the migration process. Rod Schmitt from Atlassian shares his expertise, highlighting the key advantages and functionalities of JSM. With Jira Service Management being the fastest growing ITSM platform in the market, known for its modern UI and seamless integration with Jira and Confluence, Rod explains why more and more organizations are making the switch from competing platforms like ServiceNow and Cherwell.

Eric dives into the nitty-gritty details of data migration from Cherwell to JSM. He discusses the innovative data migration utility developed by StrataCom, which allows for smooth and efficient transfer of customer data. From manipulating data to creating data maps, querying and updating systems, and even handling attachments, Eric walks the audience through the various scenarios and considerations involved in a successful migration.

In addition, Eric touches on the challenges in migrating knowledge-based articles and workflows, the limitations of Cherwell’s API, and the advantages of Jira’s extensive capabilities.

Contact us to chat about this and other amazing Jira Service Management features!

Key Topics and Bullets from our Migration Webinar:

Introduction and Background

• Introduction to the webinar and guest speakers
• Overview of Atlassian and its product offerings (Jira, Jira Service Management, and Confluence)
• Quick overview of  StrataCom as a preferred partner for JSM implementations

Overview of Jira Service Management (JSM)

• JSM’s features and benefits include its modern UI and integration with Jira and Confluence
•  JSM’s offers lower total cost of ownership (TCO) than competitors
•  JSM’s low-code solution and integration capabilities are a big as advantages over the other comparable solutions
• Atlassian is recognized as a market leader by Gartner

Data Migration Utility for Cherwell to Jira Migration

• Overview of the data migration utility developed by StrataCom
• Explanation of how the utility transfers data from Cherwell to JSM using a mapping engine and mapping files
• Utility’s ability to manipulate data, remove line breaks, create data maps, and migrate related records
• Demonstrated flexibility in treating special fields and handling different migration scenarios
• Highlight of the utility’s support for rich text fields, attachments, and complex lookups

Migration of Knowledge Base Articles

• Discussion on storing and transferring KB articles between incidents and creating new knowledge-based articles
• Emphasis on relationships in Cherwell and JSM to streamline the process
• Mention of storing knowledge base as a field or a relationship in JSM