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StrataCom's Mobile App for ITSM

How StrataCom’s barcode scanning solution for Jira Service Management and Assets gives the tactical solution users are looking for.

Atlassian’s Jira Service Management (JSM) Asset Solution (formerly Insights) is a great asset solution for most enterprise customers, incorporating agent or agentless scanning and multiple ways to import or integrate with other discovery tools. 

However, it is missing an important piece for Hardware Asset Management, especially for the Field Technicians who need to create and update assets out in the field.  Barcode Scanning. 

StrataCom Barcode Scanner Home Screen

StrataCom’s barcode scanning solution for Jira Service Management and Assets allows users to quickly find asset using their Apple iOS device, Android device or any device that can run a web browser. 

A typical use case if for a technician to grab a laptop or other device, find it in the Assets module, then set the status to a certain value, change the ownership, etc.  By storing and then scanning the serial number or asset tag, this becomes extremely simple with the StrataCom mobile barcode scanning app for JSM Assets. 

StrataCom’s JSM Assets native mobile app also supports scanning NFC tags and will soon support OCR scanning, which will allow users to scan serial number on Mac laptops, among other things. 

Another feature is the ability to apply templates against records when adding them.  A good example is a user who receives 100 MacBook air laptops and wants to add them to JSM Assets.  With the StrataCom scanner for JSM Assets app, users can create a template for the laptops, then just start scanning serial numbers to add those laptops to Assets. 

Those assets can then easily be looked up by the serial number and assigned to a user, etc. 

StrataCom’s JSM Asset scanner will also shortly support USB/Bluetooth scanners hooked into laptops or mobile devices.  Typically, these scanners are faster and more accurate than using the camera scanners built-into mobile devices, although I will say that modern mobile device cameras are extremely effective at scanning and finding any type of barcode you can think of.

2-Minute Overview Video
The Newest Updates

A sampling of companies using StrataCom's ITSM mobile solution:

User Experience

Access JSM, Cherwell or Ivanti Natively on IOS, Android or in a Browser

Delivers Both Technician and Customer Portal functionality

Visually configurable for colors, branding, dark mode, etc.

Enables a unique Mobile Experience for visitors based on Role or Team membership


Deliver full range of ITSM workflow

Run One-Steps with Prompts

Mobilize any Object. Approve Changes, Update Incidents and more

Barcode scanning for CI’s for easy lookup or updates


Securely connect from anywhere via REST API

Codeless Developer Studio allows robust configuration

Available as a Native iOS or Android app, PWA (progressive web app) or browser application

Seamless Offline Mode as needed

Features and Functionality:

What do we do better and different than the mass mobile development companies? Quite a lot!

  • Codeless Mobile Development studio allows you to create a unique mobile experience for your users based on Role, Team Membership or login id
  • Nested screens allow you to group Object searches, creates and actions together on a single screen
  • Bar-code scanning allows you to create Cis and add bar-codes, update Cis with barcodes and lookup Cis by barcode
  • Easily pull up records in mobile client from your existing email notifications with a custom ‘Mobile link’
  • Completely configurable screens based on simple Mobile Studio updates
  • Easily navigate through records with our simple record navigation
  • Uses can run any Global queries, or customers can create their own queries with our Mobile Development Studio
  • 100% brandable with full access to all CSS options
  • Search for records by any field with our unique type-ahead search capabilities, along with our customizable results grid
  • Create records for any Object, with the ability to ‘template’ or ‘quick create’ records
  • Enforce workflow rules with our Action buttons.  I.E. Set to Pending, Resolve, Set to In Progress, etc
  • Smart-links within tickets allow you to easily link to any other object, i.e. viewing a customer’s contact card or a Tasks Parent record by tapping a link
  • Nested Menus in the Mobile Client:  Build elegant Mobile experiences using nested menus, allowing you to group actions, queries, etc for a single object, all together in one place.
  • Mobile Editable Grid:  Quickly update records in the mobile client on your mobile device or on your desktop using our easy-to-use editable grid.  Edit records like you’re working in a spreadsheet.
  • Use our Enhanced Search Builder to allow your users to search any field in any object and return records in a grid format while using our advanced type-ahead search capabilities.  Quickly find records using any field and identify them using our return results quick-grid.
  • Brand your Mobile Experience any way you desire.  Full access to the CSS is enabled allowing you to change every aspect of the StrataCom Mobile Experience for your users.
  • StrataCom’s JSM Assets barcode scanner supports these barcode types:  
    • Linear formats: Codabar, Code 39, Code 93, Code 128, EAN-8, EAN-13, ITF, UPC-A, UPC-E
    • 2D formats: Aztec, Data Matrix, PDF417, QR Code
  • StrataCom’s JSM Assets native mobile app also supports scanning NFC tags and will soon support OCR scanning, which will allow users to scan serial number on Mac laptops, among other things.

News Stories: Mobile App

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