Xurrent Software
Xurrent software for ITSM, ESM, ITOM, and AI-powered service operations.
Xurrent is a modern service management platform for organizations that need ITSM, enterprise service management, IT operations context, automation, AI-assisted service workflows, and collaboration across teams and providers.
Software Overview
A service-centric platform for modern, connected service operations.
Xurrent takes a service-first approach to ITSM and Enterprise Service Management, with an emphasis on standardization, automation, collaboration, and ease of administration.
StrataCom helps organizations evaluate Xurrent based on service ownership, workflow complexity, provider handoffs, automation goals, reporting needs, implementation readiness, and the broader modernization roadmap.
Platform Capabilities
Capabilities to support ITSM modernization and enterprise service management.
ITSM
Support ITIL-aligned practices for incident, request, problem, change, knowledge, service catalog, and related service management work.
Enterprise Service Management
Extend structured service delivery to HR, Facilities, Finance, Procurement, and other internal service teams.
AI-assisted workflows
Use AI-enabled classification, routing, summarization, knowledge, and automation patterns to reduce service bottlenecks.
Service operations
Connect service management with operational workflows, incident response, service health, and cross-team coordination.
Provider collaboration
Coordinate service delivery across internal teams, external providers, shared workflows, and organizational boundaries.
Integration readiness
Plan service data, handoffs, automation, and integrations so the platform fits into the surrounding technology environment.
Best Fit
Xurrent is a strong fit when service management crosses team, provider, and operational boundaries.
Xurrent is worth evaluating when organizations want a modern service management platform that can support ITSM while also expanding service management practices across departments and providers.
For StrataCom clients, the goal is to use Xurrent to simplify coordination, clarify service ownership, improve visibility, and make service delivery easier to operate over time.
What It Can Improve
Xurrent should make service delivery easier to operate and improve.
- More coordinated ITSM and ESM workflows
- Clearer service ownership and provider handoffs
- Better use of automation and AI-assisted service work
- Improved visibility across service operations
- A practical platform model for cross-team collaboration
- A stronger foundation for ITSM modernization
Sign Up for a Demo
Sign up for a Xurrent demo.
Use the form below to talk with StrataCom about Xurrent fit, product capabilities, implementation planning, service integration, or a guided demo.