If you’re considering a move to Jira Service Management (JSM), you’re in luck. Our knowledgeable panel will walk you through the process and delve into the intricacies of StrataCom’s migration toolkit. Have questions about how to seamlessly transition from your current platform? The custom mapping tool within the toolkit has got you covered. This […]
We chat about Jira Service Management being an alternative to Cherwell. JSM is built on the Jira platform, which is strong and offers enterprise service management that includes ITSM and other facilities like HR. Customers have reported a quick time to value with JSM, thanks to its modern UI/UX and ease of implementation, deployment, and […]
Currently, when sending emails through Office 365 from Cherwell, you have a few connection options. How you set up your connection in Cherwell will determine how the email is sent through Microsoft’s Online Exchange system. The 3 available methods include: Basic Authentication. Although Microsoft retired Basic Auth for receiving emails, there are no plans to […]
StrataCom’s December Cherwell Advanced Practitioner Call focused on StrataCom’s Microsoft Teams Integration with Cherwell. This offering allows Cherwell customers to create Teams or Teams Channels for Incidents, Changes, Problems and more. Send messages right to Teams Channels from Cherwell and retrieve all the Chats and history from a Teams Channel. Learn more about the uses […]
Learn new ways to experience Cherwell in our feature presentation from the Cherwell Clear Conference in 2020. StrataCom’s product manager will demonstrate how to take your Cherwell implementation to the next level. Elevate your IT service offerings through mobile access, Agile-based development management, enterprise time-tracking, and simple Drag-and-drop interfaces. Learn how other Cherwell customers have extended […]
StrataCom’s Kanban Boards for Cherwell allow you to turn any Cherwell query into a fully functional Kanban board with Drag-and-drop functionality, swim lanes, card editing, and more. Unfamiliar with Kanban? Kanban is a visual board for managing development work as it moves through the development process. Kanban visualizes the process and workflow as well as […]
Take a look at all the great new features in StrataCom’s Mobile Client for Cherwell! Offline access of tickets With our “Seamless Offline Experience”, if you lose internet access, you can still work with your tickets like you’re online! Enhanced record navigation Easily navigate through your ticket lists with quick taps of our easy to […]
Do you know what you get when you upgrade? Do you always get all of the new functionality and work flow? Join us to see how this works and how you can get new content if it wasn’t delivered in an upgrade.
Join the StrataCom team to learn about best practices for the CMDB!
StrataCom’s May 2018 Cherwell Advanced Practitioner’s event covered the topic of best practices in Cherwell design. Items covered during this webinar included: best practices for Cherwell Portal Design, when to use mApps vs. blueprints, how to utilize Incident Subcategories to drive workflow, approvals, and more.