Hardware Asset Management Lifecycle A better ITSM tool is rarely the answer. It’s about your Process, and ability to capture the status of CI’s throughout their journey. Watch this short explainer for details: https://www.youtube.com/watch?v=cZ8KuWpr7sg
Ivanti/Cherwell + Microsoft Action Cards = Awesome Customer Service! The Customers you serve know Outlook…Most don’t know your Portal. Meet them where they are. Let Outlook be their Avenue to experiencing ITSM. Common Use Cases for Microsoft Action Cards include: Auto respond to new incoming emails with an Action Card asking your Customer for more […]
Click here to see how StrataCom delivers OmniChannel for Ivanti and Cherwell Customers. https://www.youtube.com/watch?v=ilGMFHwacqI
StrataCom is pleased to share with you the recording of our recent Cherwell Advanced Practitioner Webinar: Do More with Cherwell Notifications. ITSM Notifications must be dialed in to be effective. Over-Notifying causes Customers to ignore. Under-Notifying means missing crucial updates. But…it’s not just about Cadence. The channel, and ability to capture Feedback, are key to […]
StrataCom is pleased to invite you to view our new product launch webinar recording: the StrataCom MS Teams SmartBot. Purpose built for Cherwell and Ivanti Service Manager, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services. For most organizations, Microsoft Teams has become ubiquitous. Your internal customers can […]
StrataCom is pleased to announce a valuable new add-on solution specifically for Cherwell and Ivanti Neurons for ITSM: the StrataCom MS Teams SmartBot! Purpose built for Cherwell and Ivanti Neurons, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services. For most organizations, Microsoft Teams has become ubiquitous. Your internal […]
Tune in and learn about specific use cases and benefits of StrataCom’s Mobile Solution for Cherwell & Ivanti ISM. This presentation includes: Hardware Lifecycle Management via Barcode scanning Instantly Update and Resolve Incidents from Anywhere Rapidly Approve Changes and Service Requests Enable Field Services to resolve Work Orders without ever having to pull out their […]
REST API: Best Practices and Lessons Learned The recording of our November Cherwell Advanced Practitioner webinar on the topic of REST API Best Practices is now available! Our host, Eric Krueger, presented on Cherwell REST API best practices and lessons learned. Content includes tips for building REST API based applications connected to Cherwell, what the […]