Hardware Asset Management Lifecycle A better ITSM tool is rarely the answer. It’s about your Process, and ability to capture the status of CI’s throughout their journey. Watch this short explainer for details: https://www.youtube.com/watch?v=cZ8KuWpr7sg
Ivanti/Cherwell + Microsoft Action Cards = Awesome Customer Service! The Customers you serve know Outlook…Most don’t know your Portal. Meet them where they are. Let Outlook be their Avenue to experiencing ITSM. Common Use Cases for Microsoft Action Cards include: Auto respond to new incoming emails with an Action Card asking your Customer for more […]
Interested in getting out of the office for some new ideas and inspiration? We’d like to invite you to join us at the HDI Service Management World conference this November in Orlando! Everything shaping the future of Service Management comes together in the most productive and valuable week of your year. SMW is the definitive […]
Click here to see how StrataCom delivers OmniChannel for Ivanti and Cherwell Customers. https://www.youtube.com/watch?v=ilGMFHwacqI
StrataCom is pleased to share with you the recording of our recent Cherwell Advanced Practitioner Webinar: Do More with Cherwell Notifications. ITSM Notifications must be dialed in to be effective. Over-Notifying causes Customers to ignore. Under-Notifying means missing crucial updates. But…it’s not just about Cadence. The channel, and ability to capture Feedback, are key to […]
StrataCom is pleased to invite you to view our new product launch webinar recording: the StrataCom MS Teams SmartBot. Purpose built for Cherwell and Ivanti Service Manager, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services. For most organizations, Microsoft Teams has become ubiquitous. Your internal customers can […]
Join us on March 3rd at 11:00 Central for our new product launch webinar! Introducing the StrataCom MS Teams SmartBot for Cherwell and Ivanti Neurons for ITSM. Purpose built for Cherwell and Ivanti Neurons for ITSM, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services. Register to see a live […]
StrataCom is pleased to announce a valuable new add-on solution specifically for Cherwell and Ivanti Neurons for ITSM: the StrataCom MS Teams SmartBot! Purpose built for Cherwell and Ivanti Neurons, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services. For most organizations, Microsoft Teams has become ubiquitous. Your internal […]