StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.


3523 45th Street South, Fargo, ND 58104

+1 -701-232-5697



StrataCom is pleased to invite you to view our new product launch webinar recording: the StrataCom MS Teams SmartBot. Purpose built for Cherwell and Ivanti Service Manager, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services.

For most organizations, Microsoft Teams has become ubiquitous. Your internal customers can now experience the benefits of your ITSM solution through a channel they know. Bot-based AI and Natural Language Searches allow for:

  • Opening, or checking status, of Incidents, Approvals, Changes, etc.
  • Creating Requests for IT, HR, Facilities, etc.
  • Searching the Ivanti/Cherwell Knowledgebase
  • Decision Tree based troubleshooting steps

Unlimited configuration of this solution is provided with a new “Topics” object.