We dive into the fascinating topic of how customers can start a ticket on the popular communication platforms, Slack and Microsoft Teams. Atlassian shares valuable insights on how customers interact with the platform and highlights the various features available for them. You will learn about the different ways customers can engage with the platform, […]
Currently, when sending emails through Office 365 from Cherwell, you have a few connection options. How you set up your connection in Cherwell will determine how the email is sent through Microsoft’s Online Exchange system. The 3 available methods include: Basic Authentication. Although Microsoft retired Basic Auth for receiving emails, there are no plans to […]