StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.


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Jira Service Management

Streamlining Customer Interactions: Initiating and Tracking Tickets on Slack or Microsoft Teams

 We dive into the fascinating topic of how customers can start a ticket on the popular communication platforms, Slack and Microsoft Teams. Atlassian shares valuable insights on how customers interact with the platform and highlights the various features available for them. You will learn about the different ways customers can engage with the platform, […]

Cherwell API

Why Switching Your Office 365 Connection in Cherwell 2022.3 to Use the Graph API Connector is a Good Idea

Currently, when sending emails through Office 365 from Cherwell, you have a few connection options.  How you set up your connection in Cherwell will determine how the email is sent through Microsoft’s Online Exchange system.  The 3 available methods include: Basic Authentication.  Although Microsoft retired Basic Auth for receiving emails, there are no plans to […]