Our clients have successfully leveraged our Barcode Scanning solution for Jira Service Management (JSM) Assets to address a variety of business challenges. Implementation of our solution begins with workshop sessions to configure the solution and train administrators to build out their own use cases going forward. As a result, we often uncover requirements organically during […]
How to Update Automation Webhooks in Jira to the New Format Atlassian has enhanced and updated webhooks in Jira to implement additional security. While this is a positive change, it requires updating all existing webhooks in your system. This tutorial will guide you through the process of identifying and updating affected webhooks. This new format […]
StrataCom’s Portfolio and Program Management (PPM) solution enhances project management by integrating operations within a consolidated JSM space. The objective is to align strategic goals with execution, improving visibility, control, efficiency, and governance. Key components include: Demand Management: Capturing, prioritizing, and evaluating requests. Project & Program Management: Organizing projects within programs and portfolios. Dashboards: Providing […]
In this video, we demonstrate a practical application of AI in a Jira Service Management HR portal to streamline the process of updating employee information during life events. Discover how AI can reduce multiple interactions and make document submissions more efficient. Updating insurance information using an AI virtual assistant How AI matches employee intent to […]
The Virtual Service Agent in JSM allows you to deflect repetitive requests, allowing your team to focus on more important tasks. It can also help customers quickly get help for tasks that do not require human intervention, such as: Password resets – the agent can redirect users to your corporate reset tool Software Access requests […]
As Atlassian ends support for server products, organizations using Atlassian Data Center solutions are considering the advantages of migrating to Atlassian Cloud, including improved scalability, flexibility, and reduced maintenance. StrataCom offers a comprehensive, fixed-price service to guide you through this transition. Service Overview StrataCom’s Cloud Migration Assessment Service helps you understand the benefits of moving […]
What’s Changing? Atlassian has adjusted the pricing and packaging for JSM Cloud, which includes enhancements to automation, collaboration, and scalability, allowing teams of any size to benefit from the platform’s rich features. These changes include: Exclusive functionality in Jira Service Management Premium and Enterprise Advanced incident, problem, and change management capabilities will be moving out […]
In today’s fast-paced digital era, efficient customer support is a cornerstone for successful businesses. The integration of AI-powered tools like Atlassian’s Virtual Agent into customer service frameworks marks a revolutionary step towards achieving seamless, automated support systems. Recently, StrataCom hosted a webinar focusing on this very technology, shedding light on its potential and applicability […]
A Comprehensive Tool for Streamlined IT Management Are you looking to elevate your team’s productivity and optimize your IT service processes? Look no further! In this webinar, we’ll delve into the powerful capabilities of Jira Service Management (JSM) and how it can significantly enhance your team’s efficiency in handling service requests, incidents, problem management, […]
In today’s fast-paced work environment, teams are inundated with data scattered across various SaaS applications. Finding the right information at the right time can be a daunting task. Enter Rovo, Atlassian’s latest innovation powered by Atlassian Intelligence, designed to revolutionize the way teams find, learn, and act on information. Find: Unified Search Across All Platforms […]