What’s Changing? Atlassian has adjusted the pricing and packaging for JSM Cloud, which includes enhancements to automation, collaboration, and scalability, allowing teams of any size to benefit from the platform’s rich features. These changes include: Exclusive functionality in Jira Service Management Premium and Enterprise Advanced incident, problem, and change management capabilities will be moving out […]
Introduction In today’s fast-paced digital era, efficient customer support is a cornerstone for successful businesses. The integration of AI-powered tools like Atlassian’s Virtual Agent into customer service frameworks marks a revolutionary step towards achieving seamless, automated support systems. Recently, StrataCom hosted a webinar focusing on this very technology, shedding light on its potential and […]
A Comprehensive Tool for Streamlined IT Management Are you looking to elevate your team’s productivity and optimize your IT service processes? Look no further! In this webinar, we’ll delve into the powerful capabilities of Jira Service Management (JSM) and how it can significantly enhance your team’s efficiency in handling service requests, incidents, problem management, […]
In today’s fast-paced work environment, teams are inundated with data scattered across various SaaS applications. Finding the right information at the right time can be a daunting task. Enter Rovo, Atlassian’s latest innovation powered by Atlassian Intelligence, designed to revolutionize the way teams find, learn, and act on information. Find: Unified Search Across All Platforms […]
In the ever-evolving world of IT service management, having a clear and organized view of your assets is crucial. StrataCom has made this easier than ever with their innovative Jira Dashboard Gadgets. These tools allow you to display and manage your Jira Service Management (JSM) assets directly within your Jira dashboards, bringing a new level […]
In today’s fast-paced business environment, organizations must evolve their IT service management (ITSM) strategies to keep up with technological advancements and customer expectations. Traditional tools often fall short, and companies are seeking modern solutions that integrate seamlessly, offer intuitive use, and allow real-time collaboration. We dive into WEX’s transformation journey with Jira Service Management (JSM), […]
Exploring the Shift in IT Service Management Paradigms In the ever-evolving world of IT Service Management (ITSM), efficiency and ease of use are paramount. Companies are increasingly seeking tools that not only improve their workflows but also reduce the complexity of daily operations. Stratacom, a platinum Atlassian partner, has transitioned from Cherwell to Jira Service […]
Objects are the core of working with JSM assets in the mobile client. Objects represent the Asset Schemas in JSM Assets and must be set up in order to work with them. Because object schemas vary wildly from customer to customer, we offer the opportunity only focus on the Asset Schemas that are important to […]
We are pleased to announce that StrataCom has been recognized by Atlassian as Specialized in IT Service Management and is now a Platinum Partner. We have met the key Specialization and Requirement criteria, which include demonstrating deep IT Service Management solution expertise, extensive customer engagement experience, and a consistent track record of delivering high-caliber consultative and […]
Applying Enterprise Service Management (ESM) practices and tools, drawing inspiration from frameworks such as ITIL or similar models, across different departments enables organizations to streamline operations and enhance support for employees. Various departments including HR, marketing, sales, legal, and finance have reported enhancements in connectivity, visibility, and efficiency. For instance, in HR, integration of ITSM […]
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