StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.

Contact

3523 45th Street South, Fargo, ND 58104

info@stratacominc.com

+1 -701-232-5697

Atlassian Jira Service Management

Atlassian Platinum Partner and ITSM Specialized

We are pleased to announce that StrataCom has been recognized by Atlassian as Specialized in IT Service Management and is now a Platinum Partner. We have met the key Specialization and Requirement criteria, which include demonstrating deep IT Service Management solution expertise, extensive customer engagement experience, and a consistent track record of delivering high-caliber consultative and […]

Atlassian Jira Service Management

Breaking Down Silos with ESM: Streamline HR Onboarding

Applying Enterprise Service Management (ESM) practices and tools, drawing inspiration from frameworks such as ITIL or similar models, across different departments enables organizations to streamline operations and enhance support for employees. Various departments including HR, marketing, sales, legal, and finance have reported enhancements in connectivity, visibility, and efficiency. For instance, in HR, integration of ITSM […]

Atlassian Jira Service Management
ITSM vs ESM

Bringing ESM Practices to Other Departments: Unlocking Efficiency and Collaboration

The role of IT Service Management (ITSM) extends far beyond basic IT support, assuming a strategic position within organizations. Its core objective is to deliver IT as a service, ensuring that IT teams oversee the end-to-end delivery of IT services to customers. Encompassing a wide array of workplace technologies and tech-based processes, ITSM permeates every […]

Atlassian Jira Service Management

Atlassian Recognizes StrataCom as ITSM Specialized

We are pleased to announce that StrataCom has been recognized by Atlassian as specialized in ITSM. We have met the key specialization criteria including demonstrating deep ITSM solution expertise, extensive customer engagement experience and a consistent track record of delivering high-caliber consultative and implementation services. ITSM Specialized Partner services can include: ITSM system enhancements, customizations […]

Atlassian Jira Service Management Webinars & Training

Jira Service Management Roadmap Webinar Recording

 Welcome to the latest video from StrataCom, where we bring you insights from the Jira Service Management Roadmap Webinar of December 2023. Join host Laura Walker and special guest Ken Connally as they delve into the in-depth discussion, announcements, challenges, and advancements shared during the webinar. From highlighting the capabilities of the Atlassian platform […]