StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.


3523 45th Street South, Fargo, ND 58104

+1 -701-232-5697

Atlassian Jira Service Management

Atlassian Recognizes StrataCom as ITSM Specialized

We are pleased to announce that StrataCom has been recognized by Atlassian as specialized in ITSM. We have met the key specialization criteria including demonstrating deep ITSM solution expertise, extensive customer engagement experience and a consistent track record of delivering high-caliber consultative and implementation services. ITSM Specialized Partner services can include: ITSM system enhancements, customizations […]

Atlassian Jira Service Management Webinars & Training

Jira Service Management Roadmap Webinar Recording

 Welcome to the latest video from StrataCom, where we bring you insights from the Jira Service Management Roadmap Webinar of December 2023. Join host Laura Walker and special guest Ken Connally as they delve into the in-depth discussion, announcements, challenges, and advancements shared during the webinar. From highlighting the capabilities of the Atlassian platform […]

Atlassian Jira Service Management
Atlassian and AirTrack Logo

Atlassian’s Acquisition of Airtrack: Next Level Asset Management

StrataCom is thrilled to share the exciting news that AirTrack, a leading IT data quality management technology provider, has officially joined the Atlassian family. This strategic acquisition is a significant step forward in Atlassian’s commitment to providing comprehensive solutions for asset and configuration management, and we, as an Atlassian Partner, are enthusiastic about the benefits […]

Jira Service Management

Streamlining Ticket Management with Jira Service Management: Tips and Tricks

 In this video we will be diving into the world of ticket management and problem resolution within the powerful automation platform, Jira Service Management. We discuss the various options for handling tickets, such as assigning them based on workload or routing them into specific queues based on their attributes. We’ll also explore how different […]

Jira Service Management

Streamlining Your Migration to Jira Service Management StrataCom’s Migration Toolkit Unveiled

 If you’re considering a move to Jira Service Management (JSM), you’re in luck. Our knowledgeable panel will walk you through the process and delve into the intricacies of StrataCom’s migration toolkit. Have questions about how to seamlessly transition from your current platform? The custom mapping tool within the toolkit has got you covered. This […]

Jira Service Management REST API

Streamlining Workflows: Unlocking Efficiency with the Jira Service Management Automation Platform

 In this video we share insights on how to effectively automate using the Jira Service Management (JSM) automation platform. We walk through the simplicity of defining new service requests and automation rules within the platform. We explain how actions, such as issue creations or field changes, can trigger automation. We also explore the different […]