StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.


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Ivanti/Cherwell + Microsoft Action Cards = Awesome Customer Service!

The Customers you serve know Outlook…Most don’t know your Portal.

Meet them where they are.  Let Outlook be their Avenue to experiencing ITSM.

Common Use Cases for Microsoft Action Cards include:

  • Auto respond to new incoming emails with an Action Card asking your Customer for more detail about their request.  Their answers post back to the Ivanti/Cherwell ticket/data elements enabling a higher quality response from your Technicians.
  • Send Customers Surveys imbedded in Outlook emails.
  • Automate sending emails containing Action Cards to Customers with old open tickets.  Their response can often allow closing of the ticket with no Technician time required.

 Check out our short YouTube video here to learn more about this feature: