Ivanti/Cherwell + Microsoft Action Cards = Awesome Customer Service!
The Customers you serve know Outlook…Most don’t know your Portal.
Meet them where they are. Let Outlook be their Avenue to experiencing ITSM.
Common Use Cases for Microsoft Action Cards include:
- Auto respond to new incoming emails with an Action Card asking your Customer for more detail about their request. Their answers post back to the Ivanti/Cherwell ticket/data elements enabling a higher quality response from your Technicians.
- Send Customers Surveys imbedded in Outlook emails.
- Automate sending emails containing Action Cards to Customers with old open tickets. Their response can often allow closing of the ticket with no Technician time required.
Check out our short YouTube video here to learn more about this feature: https://www.youtube.com/watch?v=q9kboUq3UXo