StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.


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Jira Service Management

We chat about Jira Service Management being an alternative to Cherwell. JSM is built on the Jira platform, which is strong and offers enterprise service management that includes ITSM and other facilities like HR. Customers have reported a quick time to value with JSM, thanks to its modern UI/UX and ease of implementation, deployment, and administration. Our speakers also discuss other success stories about companies like American Equity and Finish Line switching to JSM.

Topics Covered

  1. Jira Service Management (JSM)
    • JSM built on the Jira platform with concurrent licensing model
    • Licenses required for anyone manipulating a ticket
    • Approvers and service portal creators don’t need licenses
    • Enterprise Service Management in base product (ITSM and HR)
    • Positive feedback and competitive pricing
  2. Cherwell
    • Cherwell operates on low-code, no-code system
    • Positive customer feedback for the total cost of ownership
  3. JSM as an Alternative
    • Jira and Jira Service Management can be used together
    • Swift implementation and administration
    • Finish Line as an example of a company switching to JSM
  4. Success Stories
    • Real estate and customer care industries use JSM
    • American Equity and High V had positive deployments
    • Cost savings with JSM.

Contact us to chat about this and other amazing Jira Service Management features!