StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.


3523 45th Street South, Fargo, ND 58104

+1 -701-232-5697

Struggling with performance issues in Cherwell or Ivanti Neurons for ITSM?

Common Complaints we hear from clients:

  • My system is slowing down during the busiest time of day
  • Login times are slow
  • Clicking ‘save’ is slow
  • Using certain Views is very slow
  • Searching existing tickets is slow

Reasons why performance is suffering:

  • Hardware sizing and scaling of databases is a common issue
  • Poorly formed queries
  • SQL Server specific issues related to Cherwell or Ivanti
  • Poorly configured SAN storage space
  • Excessive and unnecessary use of database lookups in custom and out of box code
  • Lack of primary key constraints

If you’re experiencing some of the same issues, we’d love to visit with you about your current situation and how we can help resolve those issues. Your solution should be very fast. If it’s not, it’s fixable. Give us a call at 701-232-5697 or contact us today.