StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.


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The StrataCom Change Template Essentials mApp provides the ability to pre-define Change Templates for reoccurring changes.

Many IT Service Providers conduct routine tasks that still require Change Requests. For example, a server group may patch the same set of servers every month. The Change Template allows the user to pre-define a Change Template with a Primary CI and unlimited additional CI’s. Once this is defined, a new change with the full level of detail expected of service providers can be constructed in minutes, instead of hours for large changes.

Common Change Process Problems:

  • Routine Change Requests can be very time consuming.
  • Human Error from manual entry of data can be a major problem for organizations that have compliance rules and get audited.

How Change Template Essentials Solves These Problems:

  • Templates allow new routine Change Requests to be quickly created
  • Instructions and consistency across similar changes will be automatic
  • The User experience is greatly enhanced by providing much faster Change Request creation. Users are much more efficient.
  • Templates ensure greater consistency and can include detailed instructions that only need to be written once, or can be quickly updated.