Stay Supported Even After Cherwell’s End-of-Life

With the announcement that Cherwell support is end of life, many organizations are finding themselves in a difficult position. If your team is not ready to upgrade or transition to a new solution, StrataCom offers an alternative: Extended Support for unsupported versions of Cherwell.

What’s Changing with Cherwell Support?

Support for Cherwell will end on December 31, 2026. What this means for customers who have not completed migration to a new ITSM solution or Ivanti Neurons:

• Cloud Customers: Your cloud environment will be deactivated.
• On-Premise Customers: Your Cherwell instance can continue running, but Ivanti will no longer provide support.

For on-premise Cherwell customers who own their licenses, StrataCom offers a Cherwell support alternative.

For over a decade, StrataCom has been a trusted partner in providing comprehensive Cherwell professional services. Our extensive experience managing and supporting Cherwell environments means that we understand the unique challenges you face. Our extended support offering allows your team to continue receiving expert help even if you’re using an older, unsupported version of Cherwell. Our consultants have in-depth Cherwell knowledge, ensuring you receive support tailored to your needs.

The Path Forward

Remaining on Cherwell forever is likely not a viable option. When your team is ready to migrate to a new solution, StrataCom can assist with evaluation and implementation of leading ITSM options, including TeamDynamix, Halo, Xurrent, and EasyVista.

Contact Us Today

If you’re concerned about the upcoming changes or need more information about our support options, we’re here to help. Schedule a consultation with one of our experts to explore how StrataCom can support your Cherwell environment and assist with migration on your timeline.