EasyVista Software
EasyVista software for ITSM, ESM, and connected IT operations.
EasyVista Service Manager is an AI-enhanced ITSM platform for organizations that need to unify support and operations, improve service delivery, automate workflows, and extend service management beyond IT.
Software Overview
A flexible platform for service management modernization.
EasyVista supports IT Service Management and Enterprise Service Management needs across request fulfillment, incident management, change management, knowledge, service catalog, workflow, asset, and operational service delivery.
StrataCom helps organizations evaluate EasyVista through the realities of implementation: process maturity, service catalog structure, migration complexity, integrations, reporting, governance, and long-term platform ownership.
Platform Capabilities
Capabilities to support ITSM modernization and enterprise service management.
IT Service Management
Support core service desk practices for requests, incidents, problems, changes, knowledge, SLAs, reporting, and service delivery.
Enterprise Service Management
Extend service management workflows to departments beyond IT with portals, forms, approvals, and shared service practices.
Service catalog and portal
Design practical request experiences, catalog structures, routing, fulfillment workflows, and user-facing self-service.
Automation and workflow
Use workflow, notifications, approvals, integrations, and automation to reduce manual handling and improve consistency.
Asset and data context
Plan asset, CMDB, and service data models so support teams have better context for users, services, and work.
Operational visibility
Use dashboards, reporting, and platform governance to understand demand, performance, adoption, and improvement opportunities.
Best Fit
EasyVista is a strong fit when ITSM needs flexibility across IT and enterprise service teams.
EasyVista is worth evaluating when organizations want a capable ITSM platform that can support both core IT service management and broader service delivery use cases.
For StrataCom clients, the goal is to shape EasyVista around practical workflows, clean service design, maintainable administration, and measurable ITSM modernization outcomes.
What It Can Improve
EasyVista should make service delivery easier to operate and improve.
- Modernized ITSM and ESM workflows
- Cleaner service catalog and portal design
- Better automation and fulfillment consistency
- Improved reporting and operational visibility
- More practical migration from legacy ITSM tools
- A maintainable platform model after launch
Sign Up for a Demo
Sign up for an EasyVista demo.
Use the form below to talk with StrataCom about EasyVista fit, product capabilities, implementation planning, migration, or a guided demo.