Skinny Client Option for Cherwell Software Problem: Some Cherwell Users need a Focused and Fast Experience. Although the full Cherwell client delivers robust functionality, it is also more complex than needed for the casual Cherwell User. Solution: The StrataCom Mobile Client can also run in any desktop browser. With this platform, your users can simply […]
StrataCom is pleased to share with you the recording of our recent Cherwell Advanced Practitioner Webinar: Do More with Cherwell Notifications. ITSM Notifications must be dialed in to be effective. Over-Notifying causes Customers to ignore. Under-Notifying means missing crucial updates. But…it’s not just about Cadence. The channel, and ability to capture Feedback, are key to […]
StrataCom is pleased to invite you to view our new product launch webinar recording: the StrataCom MS Teams SmartBot. Purpose built for Cherwell and Ivanti Service Manager, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services. For most organizations, Microsoft Teams has become ubiquitous. Your internal customers can […]
StrataCom is pleased to announce a valuable new add-on solution specifically for Cherwell and Ivanti Neurons for ITSM: the StrataCom MS Teams SmartBot! Purpose built for Cherwell and Ivanti Neurons, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services. For most organizations, Microsoft Teams has become ubiquitous. Your internal […]
Tune in and learn about specific use cases and benefits of StrataCom’s Mobile Solution for Cherwell & Ivanti ISM. This presentation includes: Hardware Lifecycle Management via Barcode scanning Instantly Update and Resolve Incidents from Anywhere Rapidly Approve Changes and Service Requests Enable Field Services to resolve Work Orders without ever having to pull out their […]
REST API: Best Practices and Lessons Learned The recording of our November Cherwell Advanced Practitioner webinar on the topic of REST API Best Practices is now available! Our host, Eric Krueger, presented on Cherwell REST API best practices and lessons learned. Content includes tips for building REST API based applications connected to Cherwell, what the […]
This webinar covers such topics as analyzing Cherwell for performance issues and resolving those issues once found. Principle Consultant, Eric Krueger, dives into Health Check, indexing, query optimization, and more. Gain insight into keeping your Cherwell system fast and responsive.
StrataCom continues to release new features in our StrataCom Native Mobile client for Cherwell. Here’s a snapshot of what’s new: The updated Native app can now search multiple fields in our type-ahead list picker For Customer lookup, one can type in Name, Email Address, Phone Number or any other field that’s stored in the customer […]
Service Level Agreements are an easy concept to understand but the actual mechanics of how they work is complex. Our August 2021 Cherwell Advanced Practicitioner event provides an overview of SLAs in Cherwell CSM 10.2 and touches on topics including: how SLAs work, best practices, and getting starting on implementation. Our presenter answers such questions […]