StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.


3523 45th Street South, Fargo, ND 58104

+1 -701-232-5697

Cherwell mApps

StrataCom’s Facilities Essentials mApp is now available!

StrataCom has developed an extension for Cherwell named “Facilities Essentials”.  This add-on leverages Cherwell’s core strengths around Tasks, Assignments, Calendaring, End-User Portal and Mobile device support to fulfill your organizations Facilities Management requirements.

Common Problems facilities users run into:

  • Scheduled Maintenance is not being performed
  • Safety issues are not prioritized
  • Work Orders are not completed in a timely fashion
  • Difficulty submitting Work Orders and tracking status
  • Inability to measure performance against SLA’s
  • Difficulty determining urgency/severity for Work Orders
  • Lack of relationships between buildings/rooms/equipment

How Facilities Essentials Solves These Problems:

  • Generate Work Orders internally or from the self-service portal
  • Track time spent and costs
  • Assign correct level of Urgency. For Example:
  • Life Safety and Environmental
  • Major Equipment or Structural Failure
  • Preventive Maintenance
  • Minor Installed Equipment Failure
  • Receive Alerts from Facilities monitoring systems (i.e. Johnson Controls) and auto-generate Work Orders
  • Support scheduled maintenance by generating Work Orders based on intervals/calendars defined by the user. Examples of scheduled maintenance may include:
  • Replace HVAC filters
  • Check light bulbs
  • Replace Batteries
  • Inspections
  • Assign Work Orders and allow maintenance staff to update and close Work Orders with a mobile device
  • Utilize Work Order categories (i.e. Building, HVAC, Cable/Wire, Carpentry, Custodial, Drafting, Electrical, Grounds, Locksmith, Mechanical, Plumbing, Roof, Signs. Vehicle, Safety, Physical Security, Moves, Space Planning)

The application can be downloaded free by clicking HERE