In this video we share insights on how to effectively automate using the Jira Service Management (JSM) automation platform. We walk through the simplicity of defining new service requests and automation rules within the platform. We explain how actions, such as issue creations or field changes, can trigger automation. We also explore the different […]
We dive into the fascinating topic of how customers can start a ticket on the popular communication platforms, Slack and Microsoft Teams. Atlassian shares valuable insights on how customers interact with the platform and highlights the various features available for them. You will learn about the different ways customers can engage with the platform, […]
StrataCom’s December Cherwell Advanced Practitioner Call focused on StrataCom’s Microsoft Teams Integration with Cherwell. This offering allows Cherwell customers to create Teams or Teams Channels for Incidents, Changes, Problems and more. Send messages right to Teams Channels from Cherwell and retrieve all the Chats and history from a Teams Channel. Learn more about the uses […]