The Virtual Service Agent in JSM allows you to deflect repetitive requests, allowing your team to focus on more important tasks. It can also help customers quickly get help for tasks that do not require human intervention, such as: Password resets – the agent can redirect users to your corporate reset tool Software Access requests […]
As Atlassian ends support for server products, organizations using Atlassian Data Center solutions are considering the advantages of migrating to Atlassian Cloud, including improved scalability, flexibility, and reduced maintenance. StrataCom offers a comprehensive, fixed-price service to guide you through this transition. Service Overview StrataCom’s Cloud Migration Assessment Service helps you understand the benefits of moving […]
What’s Changing? Atlassian has adjusted the pricing and packaging for JSM Cloud, which includes enhancements to automation, collaboration, and scalability, allowing teams of any size to benefit from the platform’s rich features. These changes include: Exclusive functionality in Jira Service Management Premium and Enterprise Advanced incident, problem, and change management capabilities will be moving out […]
Introduction In today’s fast-paced digital era, efficient customer support is a cornerstone for successful businesses. The integration of AI-powered tools like Atlassian’s Virtual Agent into customer service frameworks marks a revolutionary step towards achieving seamless, automated support systems. Recently, StrataCom hosted a webinar focusing on this very technology, shedding light on its potential and […]
A Comprehensive Tool for Streamlined IT Management Are you looking to elevate your team’s productivity and optimize your IT service processes? Look no further! In this webinar, we’ll delve into the powerful capabilities of Jira Service Management (JSM) and how it can significantly enhance your team’s efficiency in handling service requests, incidents, problem management, […]
In today’s fast-paced work environment, teams are inundated with data scattered across various SaaS applications. Finding the right information at the right time can be a daunting task. Enter Rovo, Atlassian’s latest innovation powered by Atlassian Intelligence, designed to revolutionize the way teams find, learn, and act on information. Find: Unified Search Across All Platforms […]
StrataCom, a leading provider of third-party add-on solutions for Jira Service Management (JSM) Assets, is excited to announce the integration of Zebra hand-held scanners into its mobile client application. This new feature allows users to seamlessly scan barcodes, locate assets, and execute updates or automations directly from their Zebra Android devices. With the increasing demand […]
Are you struggling with legacy patching programs that are hard to use, configure, and often unreliable? We’ve got a great add on to your existing ITSM solution: NinjaOne’s advanced patching software. Check out the above video to learn: Why NinjaOne for Patching? User-Friendly Interface: Easily deploy and manage patches with an intuitive UI. Reliability: Ensure your […]
In the ever-evolving world of IT service management, having a clear and organized view of your assets is crucial. StrataCom has made this easier than ever with their innovative Jira Dashboard Gadgets. These tools allow you to display and manage your Jira Service Management (JSM) assets directly within your Jira dashboards, bringing a new level […]
In today’s fast-paced business environment, organizations must evolve their IT service management (ITSM) strategies to keep up with technological advancements and customer expectations. Traditional tools often fall short, and companies are seeking modern solutions that integrate seamlessly, offer intuitive use, and allow real-time collaboration. We dive into WEX’s transformation journey with Jira Service Management (JSM), […]