We’ve enhanced our Native Mobile Barcode Scanning App for Atlassian’s JSM Assets module by introducing built-in OCR scanning capabilities! Quickly scan asset tags or labels, making it effortless to locate assets within your JSM Assets module. Use the intuitive cropping tool to precisely select only the text you need, simplifying asset identification. Additionally, OCR scanning […]
This month’s topic Jira Service Management Advanced Practitioner Topic is: Avoiding Automation Usage Limits in Jira Service Management and Jira Software. Atlassian provides ample automation runs in Jira and JSM. Careful consideration should be made when creating automations to do the following: Preventing hitting the monthly cap Consolidating automations as much as possible to combine […]
Cherwell End of Life: What You Need to Know Reach out to our team with any questions you may have! We would love to help you evaluate Atlassian’s Jira Service Management or EasyVista Service Manager as fresh, modern alternatives! Reach out to Laura Walker on our team to schedule a demonstration today: lwalker@stratacominc.com. Cherwell Service […]
RFID and NFC Technology for Atlassian’s Jira Service Management (JSM) Managing assets effectively requires accuracy, speed, and ease of use, especially when dealing with extensive inventories. StrataCom’s innovative Mobile App seamlessly integrates RFID and NFC technology into Atlassian’s Jira Service Management (JSM) Assets module, making asset management faster, simpler, and more precise. Streamlined Asset Management […]
We recently hosted a Farewell Cherwell Webinar with our partner, EasyVista, focused on a live demonstration of EasyVista’s IT Service Management solution. This recorded demonstration showcases why EasyVista is such a great migration option for Cherwell customers. This fresh, modern ITSM solution simplifies service management and takes user experience to a new level: End-to-End Service […]
Our clients have successfully leveraged our Barcode Scanning solution for Jira Service Management (JSM) Assets to address a variety of business challenges. Implementation of our solution begins with workshop sessions to configure the solution and train administrators to build out their own use cases going forward. As a result, we often uncover requirements organically during […]
How to Update Automation Webhooks in Jira to the New Format Atlassian has enhanced and updated webhooks in Jira to implement additional security. While this is a positive change, it requires updating all existing webhooks in your system. This tutorial will guide you through the process of identifying and updating affected webhooks. This new format […]
StrataCom’s Portfolio and Program Management (PPM) solution enhances project management by integrating operations within a consolidated JSM space. The objective is to align strategic goals with execution, improving visibility, control, efficiency, and governance. Key components include: Demand Management: Capturing, prioritizing, and evaluating requests. Project & Program Management: Organizing projects within programs and portfolios. Dashboards: Providing […]
In this video, we demonstrate a practical application of AI in a Jira Service Management HR portal to streamline the process of updating employee information during life events. Discover how AI can reduce multiple interactions and make document submissions more efficient. Updating insurance information using an AI virtual assistant How AI matches employee intent to […]
The Virtual Service Agent in JSM allows you to deflect repetitive requests, allowing your team to focus on more important tasks. It can also help customers quickly get help for tasks that do not require human intervention, such as: Password resets – the agent can redirect users to your corporate reset tool Software Access requests […]