StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.

Contact

3523 45th Street South, Fargo, ND 58104

info@stratacominc.com

+1 -701-232-5697

Uncategorized

Avoiding Automation Usage Limits in Jira Software and Jira Service Management

This month’s topic Jira Service Management Advanced Practitioner Topic is: Avoiding Automation Usage Limits in Jira Service Management and Jira Software. Atlassian provides ample automation runs in Jira and JSM.  Careful consideration should be made when creating automations to do the following: Preventing hitting the monthly cap Consolidating automations as much as possible to combine […]

Uncategorized

Cherwell End of Life Details

Cherwell End of Life: What You Need to Know Reach out to our team with any questions you may have! We would love to help you evaluate Atlassian’s Jira Service Management or EasyVista Service Manager as fresh, modern alternatives! Reach out to Laura Walker on our team to schedule a demonstration today: lwalker@stratacominc.com.  Cherwell Service […]

Uncategorized

RFID and NFC Technology for Atlassian’s Jira Service Management (JSM)

RFID and NFC Technology for Atlassian’s Jira Service Management (JSM) Managing assets effectively requires accuracy, speed, and ease of use, especially when dealing with extensive inventories. StrataCom’s innovative Mobile App seamlessly integrates RFID and NFC technology into Atlassian’s Jira Service Management (JSM) Assets module, making asset management faster, simpler, and more precise. Streamlined Asset Management […]

Uncategorized

Farewell Cherwell: Moving to EasyVista for a Fresh, Modern Experience

We recently hosted a Farewell Cherwell Webinar with our partner, EasyVista, focused on a live demonstration of EasyVista’s IT Service Management solution. This recorded demonstration showcases why EasyVista is such a great migration option for Cherwell customers. This fresh, modern ITSM solution simplifies service management and takes user experience to a new level: End-to-End Service […]

Atlassian barcode scanner Customer Success Design How To instructions Jira Service Management Uncategorized

Unique Use Cases for StrataCom’s Mobile Barcoding Scanning Solution for Jira Service Management

Our clients have successfully leveraged our Barcode Scanning solution for Jira Service Management (JSM) Assets to address a variety of business challenges. Implementation of our solution begins with workshop sessions to configure the solution and train administrators to build out their own use cases going forward. As a result, we often uncover requirements organically during […]

Atlassian How To instructions Jira Service Management Uncategorized Webinars & Training

How to Update Automation Webhooks in Jira to the New Format

How to Update Automation Webhooks in Jira to the New Format Atlassian has enhanced and updated webhooks in Jira to implement additional security. While this is a positive change, it requires updating all existing webhooks in your system. This tutorial will guide you through the process of identifying and updating affected webhooks. This new format […]

Atlassian Jira Service Management Technology Uncategorized

Introduction to StrataCom’s Portfolio and Program Management (PPM)

StrataCom’s Portfolio and Program Management (PPM) solution enhances project management by integrating operations within a consolidated JSM space. The objective is to align strategic goals with execution, improving visibility, control, efficiency, and governance. Key components include: Demand Management: Capturing, prioritizing, and evaluating requests. Project & Program Management: Organizing projects within programs and portfolios. Dashboards: Providing […]

AI Atlassian Jira Service Management

Revolutionizing HR Processes with Atlassian AI in Jira Service Management

In this video, we demonstrate a practical application of AI in a Jira Service Management HR portal to streamline the process of updating employee information during life events. Discover how AI can reduce multiple interactions and make document submissions more efficient. Updating insurance information using an AI virtual assistant How AI matches employee intent to […]

Atlassian

Atlassian Cloud Migration Assessment Services

As Atlassian ends support for server products, organizations using Atlassian Data Center solutions are considering the advantages of migrating to Atlassian Cloud, including improved scalability, flexibility, and reduced maintenance. StrataCom offers a comprehensive, fixed-price service to guide you through this transition. Service Overview StrataCom’s Cloud Migration Assessment Service helps you understand the benefits of moving […]