We explore the world of automation for onboarding and DevOps. In this engaging conversation, the speaker encourages the audience to actively participate by submitting their questions through a live chat session. The first question raised during this episode focuses on the challenge of transferring requests to different teams with varying request forms, without losing […]
Unleashing the Power of Dashboards: Creating, Customizing & Sharing Insights Jira Service Management
We dive into the world of Atlassian’s Jira Service Management (JSM) and explore its built-in reporting and collaboration features. We starts off by highlighting the transparency of the company, allowing users to access the product road map and stay informed about upcoming capabilities and releases. Users also have the opportunity to vote on new ideas […]
We delve into the world of incident management. We share our insights on troubleshooting potential major incidents and various strategies to resolve them faster. We emphasize the importance of flagging incidents as major and utilizing tactics like “warming” to address issues swiftly. We give a practical example of creating a dedicated Slack channel for effective […]
We dive into the world of the Jira Service Management platform and its powerful self-service portal. We are guided through the various features and functionalities of this platform that revolutionizes customer service operations. We begin by highlighting the flexible nature of the platform, allowing users to interact with it through their preferred mode of […]
We dive into the fascinating topic of how customers can start a ticket on the popular communication platforms, Slack and Microsoft Teams. Atlassian shares valuable insights on how customers interact with the platform and highlights the various features available for them. You will learn about the different ways customers can engage with the platform, […]
Atlassian’s Jira Service Management software and the battle between the Data Center and Cloud platforms. Join us as we explore the key differences between these two platforms and how they affect workflows and SLA achievement and resolution time. We also discuss the use of dashboards to visualize workflows and track progress. Our guest speaker […]
We chat about Jira Service Management being an alternative to Cherwell. JSM is built on the Jira platform, which is strong and offers enterprise service management that includes ITSM and other facilities like HR. Customers have reported a quick time to value with JSM, thanks to its modern UI/UX and ease of implementation, deployment, and […]
In this video it’s all about routing tickets and accelerating response in Jira Service Management. Our guest showed us how the Jira Service Management platform allows for customization of workflows within each project, with features that can be turned on or off for specific projects. He highlighted the importance of defining and organizing customer requests, […]
As an Atlassian Partner, and seasoned ITSM integrator, we understand the importance of maximizing your return on investment (ROI) when it comes to IT service management. In today’s fast-paced business landscape, organizations must strive for efficiency, transparency, and streamlined operations. That’s why we highly recommend Jira Service Management as a powerful solution to help you […]
Currently, when sending emails through Office 365 from Cherwell, you have a few connection options. How you set up your connection in Cherwell will determine how the email is sent through Microsoft’s Online Exchange system. The 3 available methods include: Basic Authentication. Although Microsoft retired Basic Auth for receiving emails, there are no plans to […]