StrataCom is thrilled to share the exciting news that AirTrack, a leading IT data quality management technology provider, has officially joined the Atlassian family. This strategic acquisition is a significant step forward in Atlassian’s commitment to providing comprehensive solutions for asset and configuration management, and we, as an Atlassian Partner, are enthusiastic about the benefits […]
In today’s rapidly evolving digital landscape, effective hardware asset management is crucial for organizations to maintain operational efficiency and cost-effectiveness. Jira Service Management (JSM), Atlassian’s IT service management platform, offers a comprehensive solution for managing hardware assets. Let’s explore how JSM’s features and integrations can streamline and optimize your hardware asset management workflows. Key Benefits […]
Well, it finally happened. Almost 3 years after the acquisition of Cherwell by Ivanti, they announced an official End-of-Life (EOL) date for Cherwell CSM (December 31st, 2026). For extended support options for your unsupported versions of Cherwell, contact StrataCom, Inc. as soon as possible! This closely follows the EOL date for Cherwell CAM. With that […]
In this short video, Eric Krueger shares his insights on the topic of Jira Service Management and Hardware Asset Management. Eric takes us through a demo of StrataCom’s native mobile client, showcasing its powerful barcode scanning capabilities for managing assets. From scanning barcodes and QR codes to NFC tags and even OCR scanning, see […]
In our recent webinar we do a deep dive on the Cherwell to Jira Service Management migration process and StrataCom’s powerful Migration Toolkit. Joining our host, Laura Walker, are Eric Krueger and Rod Schmitt, who bring a wealth of knowledge and experience in IT service management and the migration process. Rod Schmitt, an ITSM, […]
In this video we will be diving into the world of ticket management and problem resolution within the powerful automation platform, Jira Service Management. We discuss the various options for handling tickets, such as assigning them based on workload or routing them into specific queues based on their attributes. We’ll also explore how different […]
If you’re considering a move to Jira Service Management (JSM), you’re in luck. Our knowledgeable panel will walk you through the process and delve into the intricacies of StrataCom’s migration toolkit. Have questions about how to seamlessly transition from your current platform? The custom mapping tool within the toolkit has got you covered. This […]
In this video we share insights on how to effectively automate using the Jira Service Management (JSM) automation platform. We walk through the simplicity of defining new service requests and automation rules within the platform. We explain how actions, such as issue creations or field changes, can trigger automation. We also explore the different […]
In this video we dive into the fascinating world of cloud management and asset management. We start by explaining how easy it is to import data into the system, whether it’s from a CSV file or through drag and drop, with the ability to define the import type and map attributes in the CMDB. […]
StrataCom provides valuable insights on how non-technical data can be effectively brought into the system to track customer information, product licenses, and contract expirations. This data is not only useful for service requests and incidents but also for automation processes. We explain the highly customizable nature of the asset configuration, allowing for seamless import […]