StrataCom is pleased to announce a valuable new add-on solution specifically for Cherwell and Ivanti Neurons for ITSM: the StrataCom MS Teams SmartBot! Purpose built for Cherwell and Ivanti Neurons, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services. For most organizations, Microsoft Teams has become ubiquitous. Your internal […]
Tune in and learn about specific use cases and benefits of StrataCom’s Mobile Solution for Cherwell & Ivanti ISM. This presentation includes: Hardware Lifecycle Management via Barcode scanning Instantly Update and Resolve Incidents from Anywhere Rapidly Approve Changes and Service Requests Enable Field Services to resolve Work Orders without ever having to pull out their […]
REST API: Best Practices and Lessons Learned The recording of our November Cherwell Advanced Practitioner webinar on the topic of REST API Best Practices is now available! Our host, Eric Krueger, presented on Cherwell REST API best practices and lessons learned. Content includes tips for building REST API based applications connected to Cherwell, what the […]
This webinar covers such topics as analyzing Cherwell for performance issues and resolving those issues once found. Principle Consultant, Eric Krueger, dives into Health Check, indexing, query optimization, and more. Gain insight into keeping your Cherwell system fast and responsive.
StrataCom continues to release new features in our StrataCom Native Mobile client for Cherwell. Here’s a snapshot of what’s new: The updated Native app can now search multiple fields in our type-ahead list picker For Customer lookup, one can type in Name, Email Address, Phone Number or any other field that’s stored in the customer […]
Service Level Agreements are an easy concept to understand but the actual mechanics of how they work is complex. Our August 2021 Cherwell Advanced Practicitioner event provides an overview of SLAs in Cherwell CSM 10.2 and touches on topics including: how SLAs work, best practices, and getting starting on implementation. Our presenter answers such questions […]
Are you managing projects in Cherwell in Incident or Change management? Many clients are managing smaller projects in Cherwell using these modules. Attach the StrataCom Kanban Boards and Gantt Chart for Cherwell to these Cherwell Objects and they become fantastic mini-project management tools!
StrataCom’s December Cherwell Advanced Practitioner Call focused on StrataCom’s Microsoft Teams Integration with Cherwell. This offering allows Cherwell customers to create Teams or Teams Channels for Incidents, Changes, Problems and more. Send messages right to Teams Channels from Cherwell and retrieve all the Chats and history from a Teams Channel. Learn more about the uses […]
Learn new ways to experience Cherwell in our feature presentation from the Cherwell Clear Conference in 2020. StrataCom’s product manager will demonstrate how to take your Cherwell implementation to the next level. Elevate your IT service offerings through mobile access, Agile-based development management, enterprise time-tracking, and simple Drag-and-drop interfaces. Learn how other Cherwell customers have extended […]