StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.


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Jira Service Management

StrataCom provides valuable insights on how non-technical data can be effectively brought into the system to track customer information, product licenses, and contract expirations. This data is not only useful for service requests and incidents but also for automation processes. We explain the highly customizable nature of the asset configuration, allowing for seamless import processes and connectors. Using a laptop as a visual aid, we demonstrate how relationships within the system can be easily added to objects without the need for complex blueprints or time-consuming scans. These relationships can be technical, dependency-based, or even financial. Object schemas, such as tracking hosts, installed applications, and licenses in a data center, are fully configurable and support multiple object types. In addition to the configurability of the system, we highlight the ability to create new object types, using the playful example of Mice. Each object type can have defined attributes, capturing specific data and relationship information. Moreover, the system allows for the delineation of access, with separate schemas for different teams. For instance, IT employee assets can be accessed solely by the service desk, while operations teams have access to servers and routers within their purview. Importing data into the system is a breeze, as we walk through the process of using a CSV file. With options to select the delimiter and simply drag and drop the file, attributes can be easily mapped out to determine organization. The importance of primary keys is emphasized for accurate updating of assets. Overall, the process is simple and user-friendly, allowing for seamless maintenance of asset data. As we wrap up the episode, we touch upon the CMT (Cloud Management Tool), suggesting that there is more to the assets capability within this powerful tool. Asset data is organized into logical object schemas, ensuring both grouping and security. With the ability to restrict access to specific asset types for different teams, the system truly caters to individual needs and requirements. Check out this video, where we explore cloud management, asset management, and the incredible capabilities of a powerful CMT.

Topics: Cloud Management and Asset Management in CMT

  1. Introduction to Cloud Management:
    • Non-technical data integration (contracts, people data, operating systems, databases)
    • Tracking customer data, product licenses, contract expirations, primary contacts
  2. Configuring Activities and Relationships:
    • Customizable asset configuration and import processes
    • Configuring activities like customer outreach, certificate tracking
    • Describing relationships within the system (technical, dependency-based, financial)
  3. Object Schemas and Custom Object Types:
    • Creating new object types (example: Mice)
    • Defining attributes for each object type, capturing data and relationship information
    • Relating objects by defining object attributes
  4. Separate Schemas and Access Control:
    • Separate schema for data center operators
    • Configurable schemas with multiple object types
    • Restricting access based on object schemas (IT employee assets for service desk, servers and routers for operations team)
  5. Tracking Asset Lifecycle and Relationships:
    • Tracking IT employee assets, including laptops and open issues
    • Drill-down into asset details and full audit trail
    • Relationship tracking and financial metrics for assets
  6. Asset Management Capabilities within CMT:
    • Overview of CMT (unidentified acronym) and its asset management capabilities
    • Organizing asset data into object schemas for logical grouping and security
    • Restricting access to specific asset types for teams
  7. Data Import and Organization:
    • Importing data using a CSV file with customizable delimiters
    • Mapping attributes to organize data
    • Choosing objects and selecting destination fields (CMDB’s host field)
    • Importance of primary keys for accurate asset updating
  8. Conclusion – Simplicity and Maintenance:
    • Simple process for data import and maintenance of assets
    • Easy updates and management of asset data

Contact us to chat about this and other amazing Jira Service Management features!