Exploring the Shift in IT Service Management Paradigms In the ever-evolving world of IT Service Management (ITSM), efficiency and ease of use are paramount. Companies are increasingly seeking tools that not only improve their workflows but also reduce the complexity of daily operations. Stratacom, a platinum Atlassian partner, has transitioned from Cherwell to Jira Service […]
Objects are the core of working with JSM assets in the mobile client. Objects represent the Asset Schemas in JSM Assets and must be set up in order to work with them. Because object schemas vary wildly from customer to customer, we offer the opportunity only focus on the Asset Schemas that are important to […]
We are pleased to announce that StrataCom has been recognized by Atlassian as Specialized in IT Service Management and is now a Platinum Partner. We have met the key Specialization and Requirement criteria, which include demonstrating deep IT Service Management solution expertise, extensive customer engagement experience, and a consistent track record of delivering high-caliber consultative and […]
Applying Enterprise Service Management (ESM) practices and tools, drawing inspiration from frameworks such as ITIL or similar models, across different departments enables organizations to streamline operations and enhance support for employees. Various departments including HR, marketing, sales, legal, and finance have reported enhancements in connectivity, visibility, and efficiency. For instance, in HR, integration of ITSM […]
StrataCom has released some new functionality that allows users to easily perform ‘scan-to-update’ mass updates on assets. An example would be if a user had 25 laptops that they were moving to a different location. The user starts by filling out a template with the new location, the new owned by team, the new […]
The role of IT Service Management (ITSM) extends far beyond basic IT support, assuming a strategic position within organizations. Its core objective is to deliver IT as a service, ensuring that IT teams oversee the end-to-end delivery of IT services to customers. Encompassing a wide array of workplace technologies and tech-based processes, ITSM permeates every […]
We are pleased to announce that StrataCom has been recognized by Atlassian as specialized in ITSM. We have met the key specialization criteria including demonstrating deep ITSM solution expertise, extensive customer engagement experience and a consistent track record of delivering high-caliber consultative and implementation services. ITSM Specialized Partner services can include: ITSM system enhancements, customizations […]
During our latest webinar, Laura Walker introduces the multifaceted world of Jira Service Management (JSM), and with the aid of ITSM expert William Rentfrow, we uncover why JSM might just be the software equivalent of a Swiss Army knife. Why JSM Stands Out in ITSM Space StrataCom has found its match in JSM as the […]
Contact StrataCom for installation instructions. The mobile app is available for download, but must be specially connected to your JSM Assets system. To play with a demo version, download the StrataCom ITSM mobile app from the iOS or Google play app stores below. To use the demo environment, just enter your email address when prompted […]
Welcome to the latest video from StrataCom, where we bring you insights from the Jira Service Management Roadmap Webinar of December 2023. Join host Laura Walker and special guest Ken Connally as they delve into the in-depth discussion, announcements, challenges, and advancements shared during the webinar. From highlighting the capabilities of the Atlassian platform […]