This video is an educational webinar by StrataCom focused on Cherwell One-Steps. One-Step Actions enable IT organizations to automate tasks, workflows and processes quickly and easily, without writing or touching code.
In this webinar StrataCom senior Cherwell consultant, Greg Guertin, provided information on how to set up One-Steps, automate capabilities to warn IT of untouched tickets, auto-closing aging tickets, and prompting knowledge article review and revision.