We’ve enhanced our Native Mobile Barcode Scanning App for Atlassian’s JSM Assets module by introducing built-in OCR scanning capabilities! Quickly scan asset tags or labels, making it effortless to locate assets within your JSM Assets module. Use the intuitive cropping tool to precisely select only the text you need, simplifying asset identification. Additionally, OCR scanning […]
This month’s topic Jira Service Management Advanced Practitioner Topic is: Avoiding Automation Usage Limits in Jira Service Management and Jira Software. Atlassian provides ample automation runs in Jira and JSM. Careful consideration should be made when creating automations to do the following: Preventing hitting the monthly cap Consolidating automations as much as possible to combine […]
Cherwell End of Life: What You Need to Know Reach out to our team with any questions you may have! We would love to help you evaluate Atlassian’s Jira Service Management or EasyVista Service Manager as fresh, modern alternatives! Reach out to Laura Walker on our team to schedule a demonstration today: lwalker@stratacominc.com. Cherwell Service […]
RFID and NFC Technology for Atlassian’s Jira Service Management (JSM) Managing assets effectively requires accuracy, speed, and ease of use, especially when dealing with extensive inventories. StrataCom’s innovative Mobile App seamlessly integrates RFID and NFC technology into Atlassian’s Jira Service Management (JSM) Assets module, making asset management faster, simpler, and more precise. Streamlined Asset Management […]
We recently hosted a Farewell Cherwell Webinar with our partner, EasyVista, focused on a live demonstration of EasyVista’s IT Service Management solution. This recorded demonstration showcases why EasyVista is such a great migration option for Cherwell customers. This fresh, modern ITSM solution simplifies service management and takes user experience to a new level: End-to-End Service […]
What’s Changing? Atlassian has adjusted the pricing and packaging for JSM Cloud, which includes enhancements to automation, collaboration, and scalability, allowing teams of any size to benefit from the platform’s rich features. These changes include: Exclusive functionality in Jira Service Management Premium and Enterprise Advanced incident, problem, and change management capabilities will be moving out […]
In today’s fast-paced digital era, efficient customer support is a cornerstone for successful businesses. The integration of AI-powered tools like Atlassian’s Virtual Agent into customer service frameworks marks a revolutionary step towards achieving seamless, automated support systems. Recently, StrataCom hosted a webinar focusing on this very technology, shedding light on its potential and applicability […]
A Comprehensive Tool for Streamlined IT Management Are you looking to elevate your team’s productivity and optimize your IT service processes? Look no further! In this webinar, we’ll delve into the powerful capabilities of Jira Service Management (JSM) and how it can significantly enhance your team’s efficiency in handling service requests, incidents, problem management, […]
In today’s fast-paced work environment, teams are inundated with data scattered across various SaaS applications. Finding the right information at the right time can be a daunting task. Enter Rovo, Atlassian’s latest innovation powered by Atlassian Intelligence, designed to revolutionize the way teams find, learn, and act on information. Find: Unified Search Across All Platforms […]
StrataCom, a leading provider of third-party add-on solutions for Jira Service Management (JSM) Assets, is excited to announce the integration of Zebra hand-held scanners into its mobile client application. This new feature allows users to seamlessly scan barcodes, locate assets, and execute updates or automations directly from their Zebra Android devices. With the increasing demand […]