We’re excited to share with you today some of the latest and greatest Jira Service Management features released this year! Atlassian Intelligence and AI-Driven Capabilities New AI-powered features generally available: Similar requests panel — Agents can view similar issues while working a ticket to reduce duplicates and speed triage. Customer sentiment insights — Automatic sentiment […]
Organizations evaluating Atlassian Jira Service Management (JSM) Assets often reach the same realization early in the process: asset data already exists—but it lives in many different systems. Endpoint management platforms, discovery tools, security products, identity directories, and monitoring solutions all contain pieces of the asset puzzle. The challenge is not collecting data, but bringing it together in a way that is accurate, […]
As Cherwell’s official end-of-life date approaches in December 2026, organizations are actively planning their next steps. If you haven’t yet selected your replacement solution, we invite you to join us for an exclusive webinar exploring why Atlassian’s Jira Service Management (JSM) is the perfect choice to take your ITSM strategy forward. During this recorded webinar session, we discussed: […]
Are your ITSM teams spread across multiple Jira Service Management (JSM) spaces—each with their own configurations, workflows, and administration overhead? Many organizations struggle with siloed environments that make reporting difficult, ownership unclear, and governance inconsistent. In this webinar recording presented by Platinum Atlassian Partner, StrataCom, we ‘ll walk through best practices for unifying multiple ITSM […]
Haven’t heard of Jira Product Discovery yet? Jira Product Discovery is a tool within the Jira platform designed to help product teams manage and prioritize ideas, build roadmaps, and connect product discovery with development work in Jira Software. It streamlines the process of gathering and organizing feedback, prioritizing features, and creating shared roadmaps, ultimately facilitating better decision-making […]
Modernize your service management practices and accelerate Dev, IT Ops, and business workflows with Jira Service Management’s enterprise-grade solution. Platinum Partner, StrataCom, is proud to share a full-length recorded product demonstration here:
StrataCom, a premier EasyVista partner, is proud to share a recorded full demonstration of EasyVista Software. EasyVista is a global leader in IT service management, delivering seamless IT service, monitoring, automation, and support. Trusted by 3,000+ organizations worldwide, EasyVista helps businesses streamline operations, enhance service quality, and drive growth. The customer-first approach makes sets EasyVista […]
In this video, we demonstrate a practical application of AI in a Jira Service Management HR portal to streamline the process of updating employee information during life events. Discover how AI can reduce multiple interactions and make document submissions more efficient. Updating insurance information using an AI virtual assistant How AI matches employee intent to […]
The Virtual Service Agent in JSM allows you to deflect repetitive requests, allowing your team to focus on more important tasks. It can also help customers quickly get help for tasks that do not require human intervention, such as: Password resets – the agent can redirect users to your corporate reset tool Software Access requests […]
As Atlassian ends support for server products, organizations using Atlassian Data Center solutions are considering the advantages of migrating to Atlassian Cloud, including improved scalability, flexibility, and reduced maintenance. StrataCom offers a comprehensive, fixed-price service to guide you through this transition. Service Overview StrataCom’s Cloud Migration Assessment Service helps you understand the benefits of moving […]