In this video, we demonstrate a practical application of AI in a Jira Service Management HR portal to streamline the process of updating employee information during life events. Discover how AI can reduce multiple interactions and make document submissions more efficient. Updating insurance information using an AI virtual assistant How AI matches employee intent to […]
The Virtual Service Agent in JSM allows you to deflect repetitive requests, allowing your team to focus on more important tasks. It can also help customers quickly get help for tasks that do not require human intervention, such as: Password resets – the agent can redirect users to your corporate reset tool Software Access requests […]
As Atlassian ends support for server products, organizations using Atlassian Data Center solutions are considering the advantages of migrating to Atlassian Cloud, including improved scalability, flexibility, and reduced maintenance. StrataCom offers a comprehensive, fixed-price service to guide you through this transition. Service Overview StrataCom’s Cloud Migration Assessment Service helps you understand the benefits of moving […]
Looking for a new Service Management solution for your team? Jira Service Management has become one of the leading ITSM solutions today, ranked highly by Gartner and Forrester Analysts. If you have haven’t taken a look at JSM this year, you’ll be impressed with the modern, robust offering. Why are we excited about JSM? JIRA […]
Hardware Asset Management Lifecycle A better ITSM tool is rarely the answer. It’s about your Process, and ability to capture the status of CI’s throughout their journey. Watch this short explainer for details: https://www.youtube.com/watch?v=cZ8KuWpr7sg
Ivanti/Cherwell + Microsoft Action Cards = Awesome Customer Service! The Customers you serve know Outlook…Most don’t know your Portal. Meet them where they are. Let Outlook be their Avenue to experiencing ITSM. Common Use Cases for Microsoft Action Cards include: Auto respond to new incoming emails with an Action Card asking your Customer for more […]
Click here to see how StrataCom delivers OmniChannel for Ivanti and Cherwell Customers. https://www.youtube.com/watch?v=ilGMFHwacqI
We’re excited to share with you the recording of our recent webinar: Kanban Single Pane of Glass for Cherwell. Learn about a different way to experience the power of Cherwell through a Kanban User Experience. This Kanban Webinar walks through specific use cases such as: Operational Incident and Request Management CAB and Change Approvals Simplified […]