This webinar covers such topics as analyzing Cherwell for performance issues and resolving those issues once found. Principle Consultant, Eric Krueger, dives into Health Check, indexing, query optimization, and more. Gain insight into keeping your Cherwell system fast and responsive.
StrataCom continues to release new features in our StrataCom Native Mobile client for Cherwell. Here’s a snapshot of what’s new: The updated Native app can now search multiple fields in our type-ahead list picker For Customer lookup, one can type in Name, Email Address, Phone Number or any other field that’s stored in the customer […]
Service Level Agreements are an easy concept to understand but the actual mechanics of how they work is complex. Our August 2021 Cherwell Advanced Practicitioner event provides an overview of SLAs in Cherwell CSM 10.2 and touches on topics including: how SLAs work, best practices, and getting starting on implementation. Our presenter answers such questions […]
Are you managing projects in Cherwell in Incident or Change management? Many clients are managing smaller projects in Cherwell using these modules. Attach the StrataCom Kanban Boards and Gantt Chart for Cherwell to these Cherwell Objects and they become fantastic mini-project management tools!
StrataCom’s December Cherwell Advanced Practitioner Call focused on StrataCom’s Microsoft Teams Integration with Cherwell. This offering allows Cherwell customers to create Teams or Teams Channels for Incidents, Changes, Problems and more. Send messages right to Teams Channels from Cherwell and retrieve all the Chats and history from a Teams Channel. Learn more about the uses […]
Learn new ways to experience Cherwell in our feature presentation from the Cherwell Clear Conference in 2020. StrataCom’s product manager will demonstrate how to take your Cherwell implementation to the next level. Elevate your IT service offerings through mobile access, Agile-based development management, enterprise time-tracking, and simple Drag-and-drop interfaces. Learn how other Cherwell customers have extended […]
StrataCom is pleased to announce the release of our Drag-And-Drop Scheduling Calendar for use with our Native Cherwell Mobile Client or our Kanban Boards for Cherwell. With the Drag-And-Drop scheduling capability of the calendar, users can easily create, view and re-schedule events from an easy-to-use calendar interface. Ideal for Scheduling Change records, Facilities Work Orders […]
Because the Mobile Client for Cherwell by StrataCom is built on our “Mobile Experience Designer”, we don’t release updates to the mobile client that only have to do with customer workflow. For example, we would never have a release that included items like new actions (i.e. Close, Resolve, Set Pending, etc) or include new Objects […]