There are two versions of the Customer Approvals Essentials mApp. One is for Cherwell systems using version 9.4 or lower. The other is for systems that are on 9.5.1 or higher. If you have previously installed the mApp for lower versions and have upgraded to 9.5.1 please contact us. We can provide guidance on what […]
In today’s increasingly complex IT environment, effective IT service management is more critical than ever to a company’s success. StrataCom applies the principles of the most recent version of the Information Technology Infrastructure Library (ITIL ) to identify how a company can tailor its IT infrastructure to best meet its business objectives. Infrastructure is important […]
Are your developers and administrators overwhelmed by demands from the business? Are you interested in improving your Cherwell tool and processes but internal resources are too busy? Do you want to see real results from the additional features of upgrading to a new version? Growing and maintaining Cherwell-specific expertise takes time…and money. Choose StrataCom and save both. Our certified […]
Many Micro Focus (legacy HPE) Service Manager clients struggle with system performance. The frustration resulting from poor performance can cause organizations to look for alternative software solutions. Instead of throwing away your investment, consider StrataCom’s Service Manager Performance Tuning package. Common Complaints: Service Manager is slow during the busiest time of day Login times are […]
Many organizations implement Cherwell with the intention of later improving their processes and building out the functionality of the tool. However, day to day operations at the help desk often prevent administrators from keeping their tools lean and mean. StrataCom offers a Health Check Tune Up designed to ensure that your tool and processes are running optimally. StrataCom’s Cherwell […]
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