StrataCom is pleased to invite you to view our new product launch webinar recording: the StrataCom MS Teams SmartBot. Purpose built for Cherwell and Ivanti Service Manager, our Microsoft AI and Teams-based technology delivers a powerful new channel for delivering your Services.
For most organizations, Microsoft Teams has become ubiquitous. Your internal customers can now experience the benefits of your ITSM solution through a channel they know. Bot-based AI and Natural Language Searches allow for:
- Opening, or checking status, of Incidents, Approvals, Changes, etc.
- Creating Requests for IT, HR, Facilities, etc.
- Searching the Ivanti/Cherwell Knowledgebase
- Decision Tree based troubleshooting steps
Unlimited configuration of this solution is provided with a new “Topics” object.