StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.


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Jira Service Management
Return on Investment

As an Atlassian Partner, and seasoned ITSM integrator, we understand the importance of maximizing your return on investment (ROI) when it comes to IT service management. In today’s fast-paced business landscape, organizations must strive for efficiency, transparency, and streamlined operations. That’s why we highly recommend Jira Service Management as a powerful solution to help you achieve your goals. In this article, we will explore how Jira Service Management can deliver substantial ROI, transforming your service management practices and driving business success.

1. Automate and Streamline Your Workflows:

Jira Service Management offers a wide range of automation capabilities, allowing you to automate repetitive tasks, reduce manual efforts, and improve efficiency. As an Atlassian Partner, we have witnessed firsthand the tremendous time and cost savings that organizations achieve by leveraging Jira Service Management’s automation features. By automating workflows, you can minimize human errors, accelerate response times, and ensure that your team focuses on strategic initiatives rather than mundane tasks.

2. Enhanced Collaboration and Communication:

Effective collaboration and communication are crucial for any successful service management operation. Jira Service Management provides a centralized platform where teams can collaborate, share information, and resolve issues efficiently. With features such as real-time updates, knowledge base integration, and seamless integration with popular communication tools, Jira Service Management enables your team to work together seamlessly, resulting in improved productivity and faster incident resolution.

3. Data-Driven Decision Making:

Jira Service Management offers robust reporting and analytics capabilities that provide deep insights into your service management operations. As an Atlassian Partner, we have seen how organizations leverage these insights to make data-driven decisions that optimize their workflows, resource allocation, and service delivery. With Jira Service Management, you can monitor key metrics, identify bottlenecks, and continuously improve your processes, leading to increased efficiency, reduced costs, and improved customer satisfaction.

4. Scalability and Flexibility:

In today’s rapidly evolving business landscape, organizations need a service management solution that can scale with their growth and adapt to changing needs. Jira Service Management, backed by the Atlassian ecosystem, offers unparalleled scalability and flexibility. Whether you are a small team or a large enterprise, Jira Service Management can be tailored to your specific requirements, ensuring that you can seamlessly accommodate business growth and evolving service demands without significant disruptions.

5. Seamless Integration with Existing Tools:

Atlassian’s commitment to open APIs and integration capabilities allows Jira Service Management to seamlessly integrate with your existing tools and systems. As an Atlassian Partner, we have helped numerous organizations integrate Jira Service Management with their IT service management tools, customer relationship management systems, monitoring solutions, and more. This seamless integration eliminates silos, enhances data visibility, and enables a holistic approach to service management, resulting in improved efficiency and reduced administrative overhead.


As an Atlassian Partner, we believe that Jira Service Management offers tremendous value and ROI for organizations seeking to enhance their service management practices. By leveraging Jira Service Management’s automation capabilities, collaboration features, data-driven insights, scalability, and seamless integrations, you can transform your service management operations, drive business success, and deliver exceptional customer experiences. Contact us today to learn how our expertise as an Atlassian Partner can help you unlock the full potential of Jira Service Management for your organization.

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Learn More: The Total Economic ImpactTM of Jira Service Management from Atlassian