Looking for a new Service Management solution for your team? Jira Service Management has become one of the leading ITSM solutions today, ranked highly by Gartner and Forrester Analysts. If you have haven’t taken a look at JSM this year, you’ll be impressed with the modern, robust offering. Why are we excited about JSM? JIRA […]
Skinny Client Option for Cherwell Software Problem: Some Cherwell Users need a Focused and Fast Experience. Although the full Cherwell client delivers robust functionality, it is also more complex than needed for the casual Cherwell User. Solution: The StrataCom Mobile Client can also run in any desktop browser. With this platform, your users can simply […]
Tune in and learn about specific use cases and benefits of StrataCom’s Mobile Solution for Cherwell & Ivanti ISM. This presentation includes: Hardware Lifecycle Management via Barcode scanning Instantly Update and Resolve Incidents from Anywhere Rapidly Approve Changes and Service Requests Enable Field Services to resolve Work Orders without ever having to pull out their […]
REST API: Best Practices and Lessons Learned The recording of our November Cherwell Advanced Practitioner webinar on the topic of REST API Best Practices is now available! Our host, Eric Krueger, presented on Cherwell REST API best practices and lessons learned. Content includes tips for building REST API based applications connected to Cherwell, what the […]
This webinar covers such topics as analyzing Cherwell for performance issues and resolving those issues once found. Principle Consultant, Eric Krueger, dives into Health Check, indexing, query optimization, and more. Gain insight into keeping your Cherwell system fast and responsive.
Service Level Agreements are an easy concept to understand but the actual mechanics of how they work is complex. Our August 2021 Cherwell Advanced Practicitioner event provides an overview of SLAs in Cherwell CSM 10.2 and touches on topics including: how SLAs work, best practices, and getting starting on implementation. Our presenter answers such questions […]
Learn new ways to experience Cherwell in our feature presentation from the Cherwell Clear Conference in 2020. StrataCom’s product manager will demonstrate how to take your Cherwell implementation to the next level. Elevate your IT service offerings through mobile access, Agile-based development management, enterprise time-tracking, and simple Drag-and-drop interfaces. Learn how other Cherwell customers have extended […]
In this webinar, Eric Krueger presents on Cherwell REST API best practices and lessons learned during the development of StrataCom’s two Cherwell-related products built entirely on the Cherwell REST API, StrataCom’s Mobile Client for Cherwell and StrataCom Kanban Boards for Cherwell. Learn everything you need to build REST API based applications connected to Cherwell, what […]
This webinar explores some of the new features that Cherwell has released in the latest versions of Cherwell CSM and how they can benefit your organization. Now you want to upgrade….What’s involved? What if I want the new form layout? Can I get the latest features by just upgrading my client and server? What’s a […]