At StrataCom, we’re committed to helping organizations make the most of their Atlassian tools, and we’re excited to bring you the latest updates regarding Jira Service Management (JSM) Cloud. Atlassian has introduced some important changes to JSM’s pricing and packaging, designed to bring more value, flexibility, and scalability to IT and service teams. As an Atlassian Partner, StrataCom is here to guide you through these updates and help you optimize your JSM environment to align with your business goals.
What’s Changing?
Atlassian has adjusted the pricing and packaging for JSM Cloud, which includes enhancements to automation, collaboration, and scalability, allowing teams of any size to benefit from the platform’s rich features. These changes include:
Exclusive functionality in Jira Service Management Premium and Enterprise
- Advanced incident, problem, and change management capabilities will be moving out of Jira Service Management Free & Standard and into Premium & Enterprise.
- AI-Powered service and operations features with Atlassian Intelligence
- Virtual Service Agent via Slack and other channels
- Execute 1,000 Virtual Service Agent monthly assisted conversations for free.
- Store 50,000 Assets objects for free.
- Assist and Configuration Management
- Deployment gating with CI/CD tools
- Advanced alert integration and incident investigation
- Real-time incident monitoring
- 24/7 support for critical issues
- 99.9% uptime SLA
Consumption-Based Pricing for Assets and Virtual Service Agent
After the free limits of your package have been reached consumption-based pricing will be billed for Assets and the Virtual Service Agent.
- Assets: Above 50,000 Assets objects will start at $.05 (USD) per object per month with volume discounts applied.
- Virtual Service Agent: After 1,000 executions assisted conversations will start at $.30 (USD) per assisted conversation per month with volume discounts applied.
How does this impact you?
We recommend check your current Virtual Service Agent usage. After logging into JSM go to Settings > Products > Jira Service Management > Feature Usage. This will give you an idea of how your company may be leveraging these solutions today.
How StrataCom Can Help
Navigating these updates may seem challenging, but that’s where StrataCom comes in. Our deep expertise with Jira Service Management means we can offer personalized support and advice to ensure a smooth transition. Whether you’re looking to scale your service desk, enhance your automation capabilities, or better manage assets, StrataCom will provide tailored solutions that meet your organization’s unique requirements.
We offer:
- Custom Demos: Experience the new features firsthand. StrataCom provides personalized demonstrations of how the updated JSM Cloud features will work for your team.
- Licensing Guidance: With the new pricing tiers, selecting the right license can make a big difference in terms of both functionality and cost. StrataCom can assist you in choosing the plan that offers the best value.
- Seamless Migration Support: If you’re considering moving from Server or Data Center to the Cloud, now is a great time. StrataCom can guide your migration process, minimizing disruption and maximizing the benefits of the latest features.
- Expert Configuration and Support: From automation workflows to incident management, our team ensures you’re getting the most out of Jira Service Management’s enhanced capabilities. We’ll tailor the solution to meet your business objectives and provide ongoing support.
What Does This Mean for Existing Customers?
For existing JSM Cloud customers, Atlassian’s updates will deliver additional value without requiring a significant change to your existing processes. However, StrataCom can help you identify opportunities for improvement and make sure you’re utilizing the new features effectively. We’ll work closely with your team to analyze how the changes impact your current workflows and recommend enhancements that can drive even greater efficiency.
Looking Ahead
As Atlassian continues to innovate and enhance Jira Service Management, StrataCom remains your trusted partner for ensuring that these improvements translate into measurable benefits for your business. We are excited to support your journey with JSM Cloud, helping you harness the power of its new features and better align your service management processes with your broader IT and business strategies.
Contact StrataCom today to learn more about how these pricing and packaging updates can benefit your team and how we can support your growth with Jira Service Management.