We chat about Jira Service Management being an alternative to Cherwell. JSM is built on the Jira platform, which is strong and offers enterprise service management that includes ITSM and other facilities like HR. Customers have reported a quick time to value with JSM, thanks to its modern UI/UX and ease of implementation, deployment, and […]
In this video it’s all about routing tickets and accelerating response in Jira Service Management. Our guest showed us how the Jira Service Management platform allows for customization of workflows within each project, with features that can be turned on or off for specific projects. He highlighted the importance of defining and organizing customer requests, […]
Learn new ways to experience Cherwell in our feature presentation from the Cherwell Clear Conference in 2020. StrataCom’s product manager will demonstrate how to take your Cherwell implementation to the next level. Elevate your IT service offerings through mobile access, Agile-based development management, enterprise time-tracking, and simple Drag-and-drop interfaces. Learn how other Cherwell customers have extended […]
StrataCom’s May 2018 Cherwell Advanced Practitioner’s event covered the topic of best practices in Cherwell design. Items covered during this webinar included: best practices for Cherwell Portal Design, when to use mApps vs. blueprints, how to utilize Incident Subcategories to drive workflow, approvals, and more.
StrataCom presents: The Fusion of ITSM and DevOps in Cherwell Watch this interactive Webinar to see how your organization can extend Cherwell to support Use Cases such as DevOps, Backlog Management, and Continual Service Improvement. The new StrataCom RED Essentials mApp will be demonstrated followed by an interactive Q&A session.
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