StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.


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Jira Service Management Webinars & Training

In our recent webinar we do a deep dive on the Cherwell to Jira Service Management migration process and StrataCom’s powerful Migration Toolkit.

Joining our host, Laura Walker, are Eric Krueger and Rod Schmitt, who bring a wealth of knowledge and experience in IT service management and the migration process. Rod Schmitt, an ITSM, EA at Atlassian, will be sharing his expertise, highlighting the key advantages and functionalities of JSM. With Jira Service Management being the fastest growing ITSM platform in the market, known for its modern UI and seamless integration with Jira and Confluence, Rod will shed light on why more and more organizations are making the switch from competing platforms like ServiceNow and Cherwell.

But that’s not all! Eric will also dive into the nitty-gritty details of data migration from Cherwell to JSM. He will discuss the innovative data migration utility developed by StrataCom, which allows for smooth and efficient transfer of customer data. From manipulating data to creating data maps, querying and updating systems, and even handling attachments, Eric will walk us through the various scenarios and considerations involved in a successful migration.

In addition, Eric will touch on the challenges in migrating knowledge-based articles and workflows, the limitations of Cherwell’s API, and the advantages of Jira’s extensive capabilities. He will also touch upon the invaluable expertise and offerings of StrataCom, a trusted partner in the IT service management landscape. StrataCom has developed a toolkit specifically aimed at simplifying and streamlining the migration process for organizations transitioning from Cherwell to Jira Service Management.

So don’t miss out on this informative and insightful episode as we explore the world of Cherwell to Jira Service Management migration.

Change doesn’t need to be hard:
How to migrate from Cherwell to Jira Service Management

With little new development and an outdated user interface, Cherwell’s hard-to-navigate platform is stuck in the past. Now is the time to consider moving to Atlassian’s Jira Service Management. JSM offers a robust, modern alternative with a user-friendly interface that connects Dev, IT Ops, and business teams to quickly respond to change and deliver exceptional service experiences. 

Join StrataCom and Atlassian…we’ll show you how to smoothly migrate away from Cherwell’s outdated platform. Details covered will include:

  • Out-of-the-box mappings from Cherwell Business Objects to JSM modules
  • An easy-to-use mapping tool to migrate custom Cherwell fields to JSM fields
  • Mapping from any Cherwell Business Object to any JSM Object
  • A native REST API to collect data from Cherwell and send it over to JSM

Contact us to chat about this and other amazing Jira Service Management features!

Key Topics and Bullets:

Introduction and Background

  • Introduction to the webinar and guest speakers
  • Explanation of Atlassian and its product offerings (Jira, Jira Service Management, and Confluence)
  • Rod Schmidt’s transition from Cherwell to Atlassian
  • Mention of StrataCom as a preferred partner for Cherwell implementations

Overview of Jira Service Management (JSM)

  • JSM’s features and benefits, including its modern UI and integration with Jira and Confluence
  • Comparison of JSM’s total cost of ownership (TCO) to competitors (ServiceNow, BMC, Avanti)
  • Highlighting JSM’s low-code solution and integration capabilities as advantages over ServiceNow

Customer Switches from ServiceNow to JSM

  • Examples of organizations (Finish Line, American Equity, Hy Vee, Dell, that have migrated from ServiceNow to JSM
  • Reasons for the switch, such as better integration and ease of implementation
  • Atlassian’s recognition as a market leader by Gartner

Data Migration Utility for Cherwell to Jira Migration

  • Overview of the data migration utility developed by Atlassian
  • Explanation of how the utility transfers data from Cherwell to Jira using a mapping engine and mapping files
  • Utility’s ability to manipulate data, remove line breaks, create data maps, and migrate related records
  • Demonstrated flexibility in treating special fields and handling different migration scenarios
  • Highlight of the utility’s support for rich text fields, attachments, and complex lookups

Migration of Knowledge Base Articles

  • Discussion on storing and transferring KB articles between incidents and creating new knowledge-based articles
  • Emphasis on relationships in Cherwell and GSM to streamline the process
  • Mention of storing knowledge base as a field or a relationship in JSM
  • Inability to access certain information in Cherwell due to API limitations compared to Jira
  • The desire to tackle the issue if Cherwell were to expose the information through the API

Q&A and Conclusion

  • Introduction of the webinar’s topic and its recording for future reference
  • Announcement of sharing the recorded video in the coming days
  • Encouragement for participants to ask questions in the chat feature
  • Acknowledgment of StrataCom as an IT service management company with experience in the industry
  • Mention of StrataCom’s focus on Cherwell and exploration of alternative solutions
  • Introduction of the toolkit developed by StrataCom for migrating data from Cherwell to JSM
  • Brief mention of StrataCom’s background, expertise, and reliability
  • Transition to Raj Schmidt from Atlassian for an overview of the company
  • Mention of the inability to migrate email monitor information from Cherwell to JSM due to lack of access
  • Discussion on migration tool development, licensing, and benefits for organizations focused on data migration
  • Considering the possibility and challenges of migrating catalog items from Cherwell Portal to Jira
  • Difficulties in retrieving workflow information from Cherwell and the suggestion to recreate workflows in Jira
  • Explanation of object mapping between Cherwell and Jira and possibilities for mapping fields
  • Comparison of the functionality and relationships between objects in GSM and Cherwell
  • Highlight of the similarity in the database structure of Jira and Cherwell
  • Explanation of object relationships, one-to-many relationships, and fields in both Jira and Cherwell