This advanced practitioner’s call focuses on the Cherwell performance analysis using the health check tools and other indicators of performance.
This Advanced Practitioner’s call focuses on how Integrating Configuration Management with Change Management in Cherwell CSM.
RED Essentials V2.1 RED Essentials provides an entire module for tracking Requirements, Enhancements and Defects in Cherwell. See how far along your project is and how soon it might be completed. Read the documentation below for more screenshots and how RED Essentials works. Terms and Conditions This mApp is the intellectual property of StrataCom Inc. and […]
Customer Approvals Essentials Get started using the StrataCom Customer Approvals Essentials to begin simply using the customer approvals. This mApp sets you up for instant success allowing your customers to be approvers in your system. Learn more about the Customer Approvals mApp and access the download link HERE Terms and Conditions This mApp is the […]
Change Template Essentials Change Template Essentials is simply a method of templating Change Requests to save time and to standardize Change Requests. You create a template, associate as many CI’s as you want, and then can use that template to create consistent Change Requests VERY fast. Many organizations do routine changes that require extensive change […]
This Cherwell Advanced Practitioner call focuses on Approvals. Specifically strategies for customer approvals, approval pitfalls, and best practices are discussed and demonstrated in this video.
This video is an educational webinar by StrataCom focused on Cherwell One-Steps. One-Step Actions enable IT organizations to automate tasks, workflows and processes quickly and easily, without writing or touching code. In this webinar StrataCom senior Cherwell consultant, Greg Guertin, provided information on how to set up One-Steps, automate capabilities to warn IT of untouched […]
This recording of our Cherwell Advanced Practitioner Event focused on Cherwell Service Catalog: Action Catalog Hybrid or Advanced Customer Portals. The follow on conversation includes a variety of advanced Cherwell topics.
This month’s Cherwell advanced practitioner call covers the topic of Service Catalog Templates and Work Units.
The StrataCom Approval Delegation Essentials mApp provides the ability to delegate approvals inside Cherwell. The Approval Delegation modifies the Approval object, so these delegations will work wherever you rely on approvals. Some approvals are monotonous, time consuming, and approvers are not always available. However, when it comes to paper trails and Sarbanes-Oxley (SOX) compliance, all […]