In today’s video clip, we dive into the fascinating topic of how customers can launch a ticket in Jira Service Management from popular communication platforms Slack and Microsoft Teams.
This video illustrates how customers interact with the platform and highlights the various features available. Learn about the different ways customers can engage with the platform, such as initiating tickets, accessing knowledge content, and checking ticket status. The platform offers multiple interaction options including monitoring a mailbox, a self-service center, and a web-based widget. We highlight the convenience of the web-based widget, which allows users to report a ticket without the need to log in, expanding the possibilities for initiating contact. Explore the flexibility JSM provides in rendering forms and embedding content on a website, enhancing the overall user experience.
We also review chat ops capabilities in Slack and Microsoft Teams. Discover how these collaboration tools empower users to access content, check ticket status, and even initiate tickets seamlessly.
Contact us to chat about this and other time saving Jira Service Management features!