StrataCom has provided IT service management consulting and business process analysis for a long list of Fortune 1000 clients since 1997. We recognize the individuality of your business processes and work diligently to maximize your investment. It is our firm belief that no company should have to change their business to fit a software package, ever. Share your vision with us and we’ll speak candidly with you about how StrataCom can make that vision a reality.


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In today’s rapidly evolving digital landscape, effective hardware asset management is crucial for organizations to maintain operational efficiency and cost-effectiveness. Jira Service Management (JSM), Atlassian’s IT service management platform, offers a comprehensive solution for managing hardware assets. Let’s explore how JSM’s features and integrations can streamline and optimize your hardware asset management workflows.

Key Benefits of Jira Service Management:

  1. Centralized Asset Database: With JSM, you can easily create and maintain a centralized asset database. NFC tags can be used to tag assets, making it simple to look up assets by serial number or asset tag.
  2. Seamless Integration: JSM integrates seamlessly with your existing systems, such as SCCM or Intune, allowing you to pull asset data directly into the asset management system without the need for additional scanners.
  3. Scalability and Extensibility: JSM’s asset management capabilities are highly customizable and adaptable to match your specific needs. Different types of equipment can be split and populated into different schemas, providing flexibility for diverse asset portfolios.
  4. Streamlined Processes: JSM automates and streamlines various manual processes involved in hardware asset management. Staging and software installation on devices can be efficiently managed, saving time and reducing errors.
  5. Real-time Asset Tracking: The asset module in JSM allows for real-time tracking of assets. By linking assets to changes, you can ensure proper tracking of asset modifications and maintain accurate records.
  6. Enhanced Visibility and Reporting: JSM offers reporting capabilities that provide valuable insights into your hardware asset management. Dashboards, available soon in the premium version, will enable you to visualize key metrics and make informed decisions.

Optimizing Hardware Asset Management Workflows:

To optimize your hardware asset management workflows with Jira Service Management, consider following these best practices:

  1. Ensure Data Completeness: Regularly update your asset records to maintain accurate and complete information. Use the asset catalog in JSM to track software and licenses associated with each asset.
  2. Mobile Barcode Scanning: Utilize StrataCom’s mobile scanning functionality to streamline the onboarding process and prevent asset loss. Field service technicians can scan devices, promptly open incidents, and receive credit for their work.
  3. Automate Manual Processes: Leverage JSM’s automation capabilities to streamline manual processes, such as software installation and staging. By automating these tasks, you can reduce errors and save valuable time.
  4. Maximize Integrations: Take full advantage of JSM’s integrations with other systems such as SCCM or Intune. By pulling data from these sources, you can eliminate redundant data entry and ensure data consistency.


Effective hardware asset management is a key aspect of maintaining operational efficiency and cost-effectiveness in today’s organizations. Jira Service Management provides a comprehensive solution for managing hardware assets, streamlining processes, enhancing visibility, and ensuring data accuracy. By leveraging JSM’s powerful features and integrations, organizations can optimize their hardware asset management workflows and drive business success.