Approximately 9-months after Ivanti announced an official End-of-Life (EOL) date for Cherwell CSM (December 31st, 2026) they have now announced that they will no longer be doing renewals for unsupported Cherwell software. The latest version of Cherwell that Ivanti is supporting is version 2023.1. ALL versions prior to that version are considered unsupported and will […]
Well, it finally happened. Almost 3 years after the acquisition of Cherwell by Ivanti, they announced an official End-of-Life (EOL) date for Cherwell CSM (December 31st, 2026). For extended support options for your unsupported versions of Cherwell, contact StrataCom, Inc. as soon as possible! This closely follows the EOL date for Cherwell CAM. With that […]
Currently, when sending emails through Office 365 from Cherwell, you have a few connection options. How you set up your connection in Cherwell will determine how the email is sent through Microsoft’s Online Exchange system. The 3 available methods include: Basic Authentication. Although Microsoft retired Basic Auth for receiving emails, there are no plans to […]
Click here to see how StrataCom delivers OmniChannel for Ivanti and Cherwell Customers. https://www.youtube.com/watch?v=ilGMFHwacqI
We’re excited to share with you the recording of our recent webinar: Kanban Single Pane of Glass for Cherwell. Learn about a different way to experience the power of Cherwell through a Kanban User Experience. This Kanban Webinar walks through specific use cases such as: Operational Incident and Request Management CAB and Change Approvals Simplified […]
Skinny Client Option for Cherwell Software Problem: Some Cherwell Users need a Focused and Fast Experience. Although the full Cherwell client delivers robust functionality, it is also more complex than needed for the casual Cherwell User. Solution: The StrataCom Mobile Client can also run in any desktop browser. With this platform, your users can simply […]
StrataCom is pleased to share with you the recording of our recent Cherwell Advanced Practitioner Webinar: Do More with Cherwell Notifications. ITSM Notifications must be dialed in to be effective. Over-Notifying causes Customers to ignore. Under-Notifying means missing crucial updates. But…it’s not just about Cadence. The channel, and ability to capture Feedback, are key to […]
Tune in and learn about specific use cases and benefits of StrataCom’s Mobile Solution for Cherwell & Ivanti ISM. This presentation includes: Hardware Lifecycle Management via Barcode scanning Instantly Update and Resolve Incidents from Anywhere Rapidly Approve Changes and Service Requests Enable Field Services to resolve Work Orders without ever having to pull out their […]
REST API: Best Practices and Lessons Learned The recording of our November Cherwell Advanced Practitioner webinar on the topic of REST API Best Practices is now available! Our host, Eric Krueger, presented on Cherwell REST API best practices and lessons learned. Content includes tips for building REST API based applications connected to Cherwell, what the […]