Contact StrataCom for installation instructions. The mobile app is available for download, but must be specially connected to your JSM Assets system. To play with a demo version, download the StrataCom ITSM mobile app from the iOS or Google play app stores below. To use the demo environment, just enter your email address when prompted […]
Welcome to the latest video from StrataCom, where we bring you insights from the Jira Service Management Roadmap Webinar of December 2023. Join host Laura Walker and special guest Ken Connally as they delve into the in-depth discussion, announcements, challenges, and advancements shared during the webinar. From highlighting the capabilities of the Atlassian platform […]
StrataCom and Atlassian are excited to invite you to an insightful Webinar focused on the Jira Service Management Product Roadmap, December 12th at 9:00 AM Pacific / 11:00 AM CST. Hear from Atlassian Head of Technical Product Marketing, Ken Connelly, on the JSM growth journey and learn about compelling feature releases coming in the year […]
StrataCom is thrilled to share the exciting news that AirTrack, a leading IT data quality management technology provider, has officially joined the Atlassian family. This strategic acquisition is a significant step forward in Atlassian’s commitment to providing comprehensive solutions for asset and configuration management, and we, as an Atlassian Partner, are enthusiastic about the benefits […]
In today’s rapidly evolving digital landscape, effective hardware asset management is crucial for organizations to maintain operational efficiency and cost-effectiveness. Jira Service Management (JSM), Atlassian’s IT service management platform, offers a comprehensive solution for managing hardware assets. Let’s explore how JSM’s features and integrations can streamline and optimize your hardware asset management workflows. Key Benefits […]
Well, it finally happened. Almost 3 years after the acquisition of Cherwell by Ivanti, they announced an official End-of-Life (EOL) date for Cherwell CSM. This closely follows the EOL date for Cherwell CAM. With that announcement, we weren’t surprised. Cherwell CAM had a very limited use case (On-premises Software Asset Management) and wasn’t very widely used […]
In this short video, Eric Krueger shares his insights on the topic of Jira Service Management and Hardware Asset Management. Eric takes us through a demo of StrataCom’s native mobile client, showcasing its powerful barcode scanning capabilities for managing assets. From scanning barcodes and QR codes to NFC tags and even OCR scanning, see […]
In our recent webinar we do a deep dive on the Cherwell to Jira Service Management migration process and StrataCom’s powerful Migration Toolkit. Joining our host, Laura Walker, are Eric Krueger and Rod Schmitt, who bring a wealth of knowledge and experience in IT service management and the migration process. Rod Schmitt, an ITSM, […]
Change doesn’t need to be hard: How to migrate from Cherwell to Jira Service Management With little new development and an outdated user interface, Cherwell’s hard-to-navigate platform is stuck in the past. Now is the time to consider moving to Atlassian’s Jira Service Management. JSM offers a robust, modern alternative with a user-friendly interface that […]
In this video we will be diving into the world of ticket management and problem resolution within the powerful automation platform, Jira Service Management. We discuss the various options for handling tickets, such as assigning them based on workload or routing them into specific queues based on their attributes. We’ll also explore how different […]