In this video it’s all about routing tickets and accelerating response in Jira Service Management. Our guest showed us how the Jira Service Management platform allows for customization of workflows within each project, with features that can be turned on or off for specific projects. He highlighted the importance of defining and organizing customer requests, […]
As an Atlassian Partner, and seasoned ITSM integrator, we understand the importance of maximizing your return on investment (ROI) when it comes to IT service management. In today’s fast-paced business landscape, organizations must strive for efficiency, transparency, and streamlined operations. That’s why we highly recommend Jira Service Management as a powerful solution to help you […]
Currently, when sending emails through Office 365 from Cherwell, you have a few connection options. How you set up your connection in Cherwell will determine how the email is sent through Microsoft’s Online Exchange system. The 3 available methods include: Basic Authentication. Although Microsoft retired Basic Auth for receiving emails, there are no plans to […]
The basic premise of search engine reputation management is to use the following three strategies to accomplish the goal of creating a completely positive first page of search engine results for a specific term…
The basic premise of search engine reputation management is to use the following three strategies to accomplish the goal of creating a completely positive first page of search engine results for a specific term…
Looking for a new Service Management solution for your team? Jira Service Management has become one of the leading ITSM solutions today, ranked highly by Gartner and Forrester Analysts. If you have haven’t taken a look at JSM this year, you’ll be impressed with the modern, robust offering. Why are we excited about JSM? JIRA […]
Looking for a new Service Management solution for your team? Jira Service Management has become one of the leading ITSM solutions today, ranked highly by Gartner and Forrester Analysts. If you have haven’t taken a look at JSM this year, you’ll be impressed with the modern, robust offering. Why are we excited about JSM? JIRA […]
Hardware Asset Management Lifecycle A better ITSM tool is rarely the answer. It’s about your Process, and ability to capture the status of CI’s throughout their journey. Watch this short explainer for details: https://www.youtube.com/watch?v=cZ8KuWpr7sg